Senior Product Manager, Billing Systems

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Clio is looking for a Senior Product Manager to own Clio's Centralized Billing System (CBS) our internal system that powers how we configure, quote, package, and ultimately charge our customers. CBS is mission-critical. It sits at the intersection of product, sales, finance, and go-to-market, and nearly every team at Clio has a stake in it. This means priorities shift frequently, every stakeholder has an opinion, and someone needs to hold the line. This is not a role for someone who wants to inherit a playbook. It's for someone who wants to write one, defend it, and drive it forward in a fast-moving, high-stakes environment. Open to candidates across North America (US and Canada, excluding Quebec). If located near one of our hubs (Burnaby, Calgary, NYC or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days.

The Problem You're Solving

CBS is a complex, high-dependency system, and owning it well is as much about stakeholder management and prioritization discipline as it is about product craft. CBS attracts strong opinions from every corner of the business, and priorities are always competing. Your job is to be a fair, clear, and decisive decision-maker across all of them, while making sound calls about a system that has significant architectural and business consequences.

What You'll Own

• Full product ownership of CBS, the system used to configure pricing, generate quotes, manage packaging, and charge customers

• Roadmap, health, and evolution of CBS, full accountability for prioritization, sequencing, and long-term direction

• Stakeholder management across a complex, high-demand landscape. Sales, Finance, Marketing, GTM, and Product all depend on CBS, and you will be the person who sets priorities, communicates tradeoffs clearly, and holds the line when needed

• Monetization partnership, working closely with the GTM Monetization team as a key stakeholder to ensure CBS enables Clio's pricing and packaging strategy

• Decision-making under pressure. CBS is a system where everyone has opinions and priorities shift constantly. You will need to form a clear point of view, advocate for it confidently across senior stakeholders, and make calls that don't always make everyone happy

• Cross-functional alignment, working shoulder-to-shoulder with Sales, Marketing, Customer Success, Finance, and Data teams to ensure CBS works in lockstep with Clio's broader go-to-market motion

• Tooling and instrumentation, ensuring we have the data, telemetry, and tooling in place to make confident decisions fast

What We're Looking For

You are an exceptionally strong stakeholder manager. You've operated in environments where many teams have competing claims on your roadmap and limited patience for hearing no. You know how to listen, synthesize, prioritize, and communicate decisions in a way that maintains trust even when you can't give everyone what they want. You don't avoid conflict, you navigate it well.

You are decisive. You form opinions based on evidence and context, you articulate them clearly, and you stand behind them. You don't need consensus to move forward but you know how to build it when it matters.

You are hands-on. You don't just set direction and manage up. You're in the weeds, reviewing designs, pushing on tradeoffs, and doing real work alongside engineering and design.

You have a technical enough background to own a complex billing or commerce system. You need to understand the architecture, ask the right questions, and make sound product decisions about a system that has significant downstream consequences across the business.

You've integrated AI into how you work, running experiments, synthesizing data, moving faster. This isn't aspirational for you, it's already how you operate.

Minimum Qualifications

• 6+ years of experience in product management in a B2B SaaS environment

• A technical background sufficient to own and make decisions about a complex product system with broad business dependencies

• Proven ability to manage a high-volume, high-stakes stakeholder environment. You've prioritized under pressure, communicated tradeoffs clearly, and held the line on a roadmap

• Strong data and analytical skills. You are comfortable owning a metrics framework, running analysis, and building the case for investment based on evidence

• Excellent communicator and cross-functional partner. You've influenced without full authority and brought skeptics along

• Based in the US or Canada

Nice to Haves

• Experience owning a billing, pricing, or commerce system in a SaaS environment

• Experience in legal tech or other regulated-industry verticals

• Experience at a company that has gone through a significant growth inflection, Series D and beyond, or post-IPO

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.