Senior Product Designer

At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.

We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, flexible vacations, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure!

We’re looking for a Senior Product Designer to raise the quality and scale our design across gaiia’s operational platform. You’ll independently take on complex, high-leverage problems: framing the opportunity, setting a clear UX point of view, and defining what success looks like before a roadmap exists.

You’ll shape squad direction by influencing product strategy, aligning stakeholders, and driving cross-functional decisions through to shipped outcomes. You’ll also strengthen our design system and team practice by helping others do their best work, so we can deliver consistently high-quality UX as we scale.

• Design end-to-end experiences for gaiia’s operational platform, from early concepts and prototypes to polished, shipped UI.
• Partner with product and engineering to frame ambiguous problems, set direction, and translate strategy into clear scopes, strong interaction models, and durable design decisions.
• Use research and rapid iteration to make complex workflows simpler, faster, and more trustworthy.
• Help shape squad priorities by clarifying tradeoffs, defining what success looks like, and aligning stakeholders around the best path forward.
• Build and evolve our design system so teams can ship consistently high-quality experiences as the product scales.
• Use AI thoughtfully to explore more options, validate decisions sooner, and increase the impact of your work.
• Partner with QA to review and validate designs through testing, clear specs, edge cases, and acceptance criteria.
• Raise the bar on craft, accessibility, and clarity by sweating the details that make software feel effortless.
• Help level up the team by sharing feedback, mentoring, and raising the quality bar through design reviews and collaboration.

• 8+ years of product design experience, with a portfolio that shows strong craft and clear thinking.
• Experience designing complex B2B web applications, especially across operational domains like Billing & Notifications, CRM, Product Catalog, Inventory/Fulfillment, Network & Geo, and platform tooling (including AI-powered product surfaces).
• Proficiency with modern design and prototyping tools (Figma, FigJam) and comfort using AI tools in your workflow (e.g., Claude) alongside user testing tools.
• Strong grasp of user-centered design principles, and the ability to translate customer needs into simple, high-quality experiences.
• Experience planning and running research (interviews, usability testing) and using insights to iterate.
• Familiarity with mixed-method research, experimentation (A/B testing), and agile product development.
• Clear, structured communication and the ability to build alignment across design, product, and engineering.
• Comfort working in fast-moving, highly iterative environments where ideas evolve through open dialogue and shared work.
• Strong design leadership: you bring a point of view, align teams, and own outcomes through follow-through.
• Strong problem-solving skills and the ability to context-switch across multiple streams of work.
• Openness to feedback, with a willingness to refine, rethink, and reimagine your work.
• Bachelor’s degree in user experience design or a related field is a plus.

• Flexible 25 days of vacation.
• Stock Options Plan.
• Group Insurance.
• Telemedicine.
• Life Spending Account.
• Employee-sponsored RRSP.
• Flexible working hours & all-remote work.

We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or [email protected] as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way. #LI-DNI