Senior Product Associate - Personalization & Customer Insights

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Personalization & Customer Insights, the candidate will contribute to the team by leveraging their expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
You will join Chase's Personalization & Customer Insights team as an innovative Product Associate, leveraging your experience in AI/ML, AWS, and API product development to contribute to the rapidly growing field of making banking simple, human, and personal. In this role, you will be part of the Data and ML Platform team, bringing intelligent personalization to our customers. You will collaborate with product partners, data scientists, and technology teams throughout the model development lifecycle.
Job responsibilities

• Partner with the Product Manager to identify new feature opportunities that reflect the needs of our customers and the market through user research and discovery.
• Consider and plan for upstream and downstream implications of new data features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insights on potential data features that add value to customers.
• Analyze, track, and evaluate feature metrics, ensuring adherence to time, cost, and quality targets throughout the feature development lifecycle.
• Write requirements, epics, and user stories to support feature development and distribution.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient in Product Development Life Cycle: Experience in all phases of the product life cycle, including discovery and requirements definition, ensuring effective product development and optimization.
• Experience in Data Management for Product Development: Skilled in data discovery, computation, distribution, and taxonomy ensuring data is effectively leveraged to support product development for personalization initiatives.
• Excellent project management skills with a strong motivation to achieve results.
• Structured and strategic thinker with effective communication skills, including excellent written, presentation, and interpersonal abilities.
• Experience with JIRA, including epic/story refinement, epic/story writing, and participation in PBR (Product Backlog Refinement) sessions

Preferred qualifications, capabilities, and skills

• Experience working with data scientists and ML engineers to deliver ML solutions in a production, customer-facing environment.
• Hands-on experience with AI/ML solutions.
• BS or MS in Engineering, Data Science, or a comparable field of study.
• Strong knowledge of current digital banking trends.
• Experience working with recommendation systems or digital marketing.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.