Senior Operations Manager, Luxe

The Community You Will Join: 

Airbnb’s mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Supply teams’ success in ensuring high quality supply in the market. 

The Homes Enterprise team sits at the heart of this mission. We ensure that Airbnb's supply engine runs efficiently and intelligently - from how we identify demand and supply imbalances, to acquiring, vetting, onboarding and growing our host base, to how we communicate at scale, plan markets globally, and operate our field sales teams across every region. This is a team that makes things happen, removes friction, and builds the systems that allow Airbnb's Stays business to grow durably.

The Luxe Vetting team, within the Homes Enterprise team, is responsible for onboarding new Luxe listings, defining and enforcing the quality bar that keeps the Luxe badge meaningful, and converting existing high-potential Marketplace listings into Luxe.

The Difference You Will Make:

Airbnb Luxe is a curated category of 9,000+ vetted, high-end homes delivering exceptional quality and premium service. As of this year, Luxe is one of Airbnb's fastest-growing categories, and is Airbnb's proving ground for the managed marketplace model.  We are increasingly investing in how we identify, onboard, and retain world-class supply.

As a Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end — building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team's growth targets. You'll also take on cross-team programs and represent the team in leadership settings, with scope to grow.

A Typical Day: 

• Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires.
• Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams.
• Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds.
• Manage program budgets and vendor relationships, including selecting external partners as needed.
• Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve.
• Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed.
• Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track.

Your Expertise:

• 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
• Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability.
• Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL).
• Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues.
• Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives.
• Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams.
• Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.
• Excellent organizational skills with high attention to detail and quality.

Your Location:
This position is Canada - Remote Eligible. This role requires candidates to be based in Canada. This role is not eligible for relocation support.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.