Senior Manager, Go-to-Market Capabilities

Summary

The Guidewire Enterprise Readiness Team is a critical strategic organization developed to align information, learning and communication experiences to support readiness and adoption goals across all Guidewire personas - Customer, Partner, and our internal Guidewire team. Our goal is to build an enterprise training and enablement strategy that becomes a competitive differentiator—ensuring employees, customers, and partners maximize their impact with Guidewire Cloud.
The Senior Manager of Go-to-Market Capabilities is responsible for driving enablement programs associated with new hire readiness, methodology training, and role / functional competency development. Responsible for a team of Program Owners with defined focus in supporting Sales, Customer Success, Professional Services and Support functions. Success ensures go-to-market employees are prepared to effectively complete role responsibilities, and that programs deliver measurable value against stakeholder business priorities.

Job Description

Required Skills / Experience

• Experience: 7-10+ years of enablement or technical education in the SaaS industry. Experience leading large, cross-functional teams focused on delivering successful enablement projects.

• Readiness / Knowledge: Experience in leading readiness, enablement, or education programs in a SaaS organization. Familiarity with LMS systems, AI tooling and capabilities, and organizational constructs / processes that drive increased knowledge and business outcomes.

• Functional Role Onboarding: Knowledge on effective new role onboarding, ensuring employees have an effective program to ensure readiness in job functions after the first 6 months at Guidewire.

• Strategic Business Partnership: Proven success in building executive trust, synthesizing priorities through insightful needs analysis and proactive, value-driven communication.

• Program Management: Focuses on managing a portfolio of projects, managed in our core project management technology (Monday).

• Integrity, Rationality, & Collegiality: Operating against Guidewire’s core values, with integrity by building truthful relationships, with rationality by making evidence-based decisions, and with collegiality by working as a professional equal among your peers.

• Executive Presence & Communication: Possesses exceptional written and verbal communication skills, with the proven ability to distill complex technical and program information into clear, actionable executive summaries.   

• Industry Knowledge: Good understanding of the property and casualty insurance business.

• Remote Work: Ability to work seamlessly in a remote environment.

• Travel: Willingness to travel up to 30% of the time, occasionally internationally.

Key Responsibilities

• Leads and develops a high-performing, global organization, including a team of Program Owners and leaders, fostering a collaborative and inclusive culture, and building a robust talent pipeline to support the company's growth. Ensures strong program delivery including adherence to project management methodologies, capacity management, and success metrics.

• Accountable for the functional onboarding program for the Guidewire Field and Support organizations, including design and delivery of an effective self-study curricula program for each templated role.  Responsible for ensuring ongoing program development, curricula updates, tooling, and measurement against functional readiness. 

• Accountable for the quality and delivery metrics for in-person Field Onboarding programs, focused on cross-functional account management and role alignment

• Responsible for the development of core methodology training programs, including Sales / Adoption Methodology (Challenger), Services methodology and others.  

• Partners with Readiness Business Partners to plan and deliver ongoing training associated with new hire programs or in-person field events such as Regional Kick-Offs, Sales Reviews, etc.

• Responsible for intake review and prioritization for ad-hoc role / functional competency requests, further elevating the skill development of the field and support organization.

• Collaborates cross-functionally with other organizations within Guidewire responsible for creating and distributing onboarding and competency development, including Human Resources, Business Technology (Biz Tech), and each functional area.

• Supports the future readiness strategy, delivering enablement projects to internal personas. Supports the overall readiness transformation program, aimed at migrating away from a push strategy to a pull strategy, utilizing AI capabilities to provide content in context.

Key Performance Indicators (KPIs)

• Stakeholder Satisfaction: Internal and external satisfaction with the Readiness team's strategic partnership and execution of capability and technical training.

• Business Performance: Correlation of readiness program to a specific, measurable performance improvement including product adoption and implementation quality.

• Capacity Management: Maintenance of targets associated with assigned work, ensuring focus on management and completion.

• Program Usefulness Score: Average post-learning usefulness score reflecting the quality, accuracy, and relevance of enablement program content.

• Program Completion Rate: The percentage of the target audience who complete the enablement program within the designated timeframe.

• New Hire Readiness: The percentage of Field managers who believe employees are functionally prepared after first 6 months of new role orientation.

The US base salary range for this full-time position is $147,000 - $221,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail [email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.