Senior IT Support Services Operational Efficiency Advisor

The Access IT Administrative Department is the single point of contact for all Desjardins IT users. It handles incidents, service requests and access requests in an efficient and professional manner. It provides independent, modern IT support adapted to user needs while managing the life cycle of office equipment in a secure and eco-friendly way. As a senior IT support services operational efficiency advisor, you report to the Operations Performance and Development Department. You will play a leadership role in a range of continuous improvement projects aimed at optimizing processes, tools and practices to increase efficiency, improve the user experience and strengthen employee engagement. This role requires expertise in operational efficiency, process optimization and initiative coordination. More specifically, you’ll be required to:

• Advise and support your clients and partners to help them develop, execute and monitor projects and initiatives under your responsibility

• Help optimize and simplify business processes

• Be a stakeholder in our operational transformation by participating in strategic reflections

• Contribute to improving and developing operational control, as well as to the culture of continuous improvement and project management

• Identify and analyze concerns, issues and impacts

• Diagnose issues and make recommendations to decision-making bodies

• Represent your unit before decision-making bodies

• Participate in multidisciplinary working groups and lead workshops

• Help develop and implement change management strategies

• Serve as a resource person and coach for co-contributors in the organization

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of six years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Project management experience

• Change management experience

• Experience leading working sessions and Kaizen workshops

• Hold or be in the process of obtaining Lean Six Sigma certification, green or black belt

• Expert-level knowledge of French is required for positions in Quebec

• Proficiency of process mapping tools and the Office suite

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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