Senior Information Systems Engineer

What we’re looking for

We're seeking a Senior Systems Engineer to join our Business Systems Automation team to design, build, and optimize automation workflows that streamline business processes across the organization. As a key member of the Scrum team, you will lead the end-to-end delivery of automation initiatives, including supporting process discovery, completing solution design, development, deployment, and robust production support for automations and cloud-native data pipelines. This isn't just a development role; you'll partner closely with both technical and non-technical stakeholders to translate complex business challenges into impactful, measurable automation solutions. You'll play a crucial role in helping the team identify business benefits and help drive operational improvements.

What you’ll be working on

• Lead design and development of complex automation workflows and integrations across business systems.
• Collaborate with stakeholders to analyze processes and identify automation opportunities.
• Provide production support for existing and future automation and Lambda workflows, including monitoring, issue resolution, queue oversight, and user interactions
• Write and maintain Python-based scripts to support automation, integration, and data transformation tasks
• Collaborate closely with peers to maintain documentation, code hygiene, and continuous improvement cycles
• Implement error handling, logging, and monitoring for all workflows to ensure operational reliability.
• Work with IT security and governance teams to ensure all integrations comply with data privacy, security, and compliance standards.
• Troubleshoot and resolve integration issues, ensuring minimal disruption to business operations. Provide technical mentorship to junior engineers.
• Contribute to measurable productivity savings, write clear business use-cases, define business impact metrics, support and design solutions that reduce manual effort, improve data reliability, reduce costs, and scale business operations.

We’d love to hear from people with

• 5+ years of experience delivering automation solutions, workflows, and pipelines for stakeholders
• Strong technical expertise with integration and automation/ AI platforms (e.g., Workato, MuleSoft, Glean, etc).
• Ability to work effectively within an agile team environment and demonstrate strong ownership of assigned responsibilities and goals
• Proficiency in Python or JavaScript for scripting and API integrations
• Hands-on experience delivering solutions across ERP, CRM, HRIS, or other SaaS business applications.
• Detail-oriented, able to prioritize multiple tasks under tight deadlines, and able to work in an efficient, quick, and organized manner
• Experience mentoring junior staff and fostering team development.
• System certifications (Workato, Mulesoft, etc) are a plus
• Experience with UiPath is a plus
• Experience working in a scrum environment

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.
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