Senior Implementation Manager

Where you will make an impact:

• Partner through a consultative approach with our biggest Enterprise customers to deeply understand their complex organizational goals, translating that knowledge into a prescriptive deployment strategy that guarantees long-term platform success.
• Critically evaluate and pioneer new processes and tools for launching Enterprise accounts, driving efficiency and scalability across the Implementation team.
• Lead and manage comprehensive project plans, expertly coordinating resources across internal teams, high-stakes customers (including C-suite and technical leads), and key third-party partners.
• Quarterback complex configuration during implementation by leading advanced system setup, validating critical technical configurations, and being accountable for delivering resolution on complex issues for customers.
• Act as the strategic Implementation voice in the room when collaborating with Sales, Product, and Engineering, ensuring seamless handoffs and a unified customer experience on our largest accounts.
• Directly influence our future products by consolidating and prioritizing feedback from customers, acting as a key advocate in the product prioritization process.
• Travel to customer locations to ensure executive alignment, lead critical on-site launch activities, and facilitate key strategic or partnership discussions.

We’d love to hear from you if you have:

• 7+ years of progressive experience in a technical project management, implementation, or a strategic customer-facing role within an Enterprise environment.
• Demonstrated success in leading and managing full-cycle deployments for multi-site, large-scale enterprise customers.
• Exceptional ability to communicate, negotiate, and present effectively to C-level executives and senior business leaders.
• Proven ability to structure ambiguous, multi-faceted problems into clear, phased project management methodologies.
• Demonstrated resourcefulness and agility when operating under pressure or within new, complex spaces.
• Willingness to travel up to 25% of the time.

Nice-to-haves:

• Experience working with property management systems.
• Deep understanding of the B2B SaaS landscape, sales cycles, and how successful implementation drives customer retention.
• PMP Certification.
• Familiarity with workstreams involved to launch new products.

What we offer:

• Location: Our NY-based team operates on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office. 
• Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
• Competitive Compensation: Competitive base salary + Pre-IPO equity.
• Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
• Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.