Senior Director, Audit and Advisory Services

Manulife's Audit and Advisory Services Professional Practices Team improves the quality and efficiency of assurance and advisory engagements across the organization through developing and implementing audit methodology, standards, quality assurance, training and development, tools and systems, board and senior management reporting, internal performance metrics, and strategic priorities. The Senior Director of Professional Practices is accountable for managing the global internal audit methodology and training programs, ensuring consistent audit practices and professional development across the internal audit function. They are responsible for effectively managing time and priorities in dynamic, multi-tasking environments and staying current with audit methodologies, regulatory standards, and frameworks including IIA IPPF and COSO. This role will require some travel within North America and Asia for business needs.

This is a Hybrid opportunity in our Toronto Head Office where you will come into the office Tues, Wed, Thurs and can work from home on Mon and Fri.

Position Responsibilities:

• Develop, implement, and maintain a robust global internal audit methodology to help ensure Manulife Audit and Advisory Services is meeting the highest of quality standards.
• Drive consistency and adherence to industry-leading practices across all audit engagements,
• Stay abreast of emerging trends, regulations, and developments in the internal audit profession. Maintain current audit methodologies by consistently updating them to reflect industry standards and organizational objectives.
• Engages with peers and industry groups, particularly in the Professional Practices role, to gather valuable insights drive innovative enhancements to our audit methodology.
• Be a pivotal resource for audit staff, providing insightful guidance and dynamic support on audit practices and methodologies to boost team performance. 
• Champion an environment of open communication and continuous learning, encouraging the professional development of the audit team.
• Contribute to the development of the policies, strategy and direction of Manulife Audit and Advisory Services. 
• Champion the continuous improvement of audit and administrative processes by using the full potential of technology.
• Design, lead, and deliver comprehensive training programs that empower internal audit staff to enhance their technical skills and advance their professional growth.
• Collaborate with the Audit Leadership Team to identify training needs and opportunities for skill development.
• Assess the effectiveness of training programs and implement improvements as needed to ensure they remain impactful and relevant.
• Manage ongoing improvement initiatives and projects within the Professional Practices Team, ensuring alignment with internal audit professional standards, frameworks, and leading industry practices to enhance the efficiency and effectiveness of the Audit Practice.
• Lead the gathering, reporting, and tracking of information for external regulators, ensuring compliance.

Required Qualifications:

• University Degree or equivalent experience plus a recognized accounting (CA, CMA, CGA, CPA) or auditing (CIA, CISA) professional designation preferred.
• Excellent knowledge of audit methodologies, control frameworks, risk management practices, and regulatory requirements relevant to the Internal Audit profession. 
• Extensive experience in internal audit, with a strong understanding of audit methodologies, standards and practices.
• Experience in successfully managing and enhancing global internal audit methodologies and training programs within a corporate environment.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal team members at all levels.
• Attention to detail and a commitment to maintaining high standards of quality and integrity in audit processes.
• Knowledge of relevant regulatory requirements and industry best practices in internal audit quality assurance.
• Ability to effectively lead regulatory relationships and navigate regulatory requirements relevant to the Internal Audit profession to ensure adherence to industry standards desired.
• Demonstrated ability to work effectively in diverse environments and cultures, over a number of geographically dispersed office locations.
• Strong understanding of cultural difference across countries with good relationship skills including a demonstrated ability to deal effectively with staff at all levels and different locations.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.