Senior Customer Success Manager

About the Company

We’re building infrastructure that makes healthcare innovation easier. Our customers already serve 3+ million patients and manage $15+ billion in annual medical spend. We work with leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission is to enable more innovation in healthcare—so more patients receive affordable care.

About Our Team

Our leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US and that sold to a 1,000+-person incumbent. We’re a tight-knit team that’s driven to move fast and take on some of the biggest problems in healthcare and ultimately improve patient lives.

About the Role

Our business continues to grow, with leading national healthcare companies as customers. With this growth, we’re looking for a Senior Customer Success Manager to work closely with our leadership team to support our top clients and help us manage the next level of scale. This role sits within our Customer Success team, which is dedicated to helping new healthcare groups onboard seamlessly and grow successfully with our product and operations.

What You’ll Own:

• Own the relationship with our largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience.

• Lead regular meetings with our key clients to strengthen the relationship, understand evolving needs, and drive long-term success.

• Own important cross-functional projects - you’ll be working closely with members of the leadership team to scale our business.

• Contribute to building rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale.

• Proactively remove process roadblocks that stand in the way of the Customer Success team’s progress and momentum.

• Inspire the team with the example of your mentorship, drive, grit, empathy, and high-velocity execution.

What You Bring

• Operational excellence: You have an extremely high volume of what you get done on any given day.

• Excellent leadership skills and demonstrated ability to inspire a team.

• Talent magnetism: exceptional people want to work with you.

• Strong attention to detail and track record for getting the details right.

• Self-motivated, resourceful and quick to take initiative in ambiguous situations.

• Interest in working in healthcare and helping healthcare innovation flourish.

• Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you toward it. (Kobe said it best.)

• Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.

• An eye for identifying process improvement opportunities and creative ways to better structure operations.

• 2-5+ years of experience in customer success or related roles.

What We Offer

• Highly competitive salary and stock options (we want you to share in our growth)

• Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.)

• Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).

• Work from home, remote job, with flexibility.

• Paid Time Off: Vacation days and paid holidays.

• Comprehensive health plans so you feel your best.

• Culture of mentorship, learning, independence, and critical thinking.

• This role has a preference for Eastern Time (EST) hours (but there can be some flexibility there)