Senior Credit Control Specialist

The Senior Credit Control Specialist is responsible to lead and oversee the credit control process, ensuring timely collection of debts while maintaining strong customer relationships and minimizing risk to the business.

Responsibilities:

• Performs collection activities on due invoices and dunning procedures and monitoring debtor balances to ensure a reduction in debtors DSO, % past due

• Ensures the way of working is compliant with the Global Credit Policy and Level of Authority documents; Handling bad debt

• Updates contractors’ credit limits and updates existing procedures from the O2C Credit & collections area

• Supports functional on-boarding of team members

• Active participation in the projects conducted by the SSC and other specific activities determined for the assigned CC & CM area

• Supports the supervisor in other day-to-day administrative tasks and other activities and duties ordered by the immediate superior

• Prepares detailed monthly reports on debtors’ performance, aged debt analysis, and cash flow forecasting act  as TL support when needed

• Handles escalated queries and disputes, maintains positive relationships with customers, and acts as TL support when needed

• Reviews credit applications, performs risk assessments, and sets credit limits

• Collaborates with internal departments such as sales and accounts to resolve issues and improve cash collection processes

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Qualifications:

• At least 3 years working experience in the accounting area of credit and collections

• Determination to respond to tight deadlines

• Naturally driven to work with confidence in a complex business environment

• Excellent organizational skills, attention to detail (including the necessary paperwork) and ability to handle multiple tasks simultaneously

• Promptness and good communication with other departments

• Hands-on mentality with the ability to work independently

• Strong presence and credibility is desired

• Inquisitive, pro-active and precise

• Good knowledge of MS Excel (reporting purposes) and exposure to work with ERP systems and system migrations

• Knowledge of SAP is and advantage