Senior Cloud Site Reliability Engineer

Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions. 

Many of the world’s biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees. 

So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work!   
 

Overview 

This position is for a Senior Cloud Site Reliability Engineer. You will be responsible for the daily operations of
Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc. 

What You Will Do: 

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met 

• Design and implement our infrastructure tooling, observability, and automation 

• Contribute to making the production operations more efficient, less error-prone, etc. 

• Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process 

• Process handling service requests and provisioning by the customers. 

• Proven ability to manage customer escalations and drive resolution in mission-critical, high-impact production environments 

• Work directly with customers to identify, troubleshoot, and resolve operational issues. 

• Expert debugging knowledge in Linux and Kubernetes to detect operational issues. 

• Be on-call rotation and provide 24x7 off-hours support 

Ideally, You Will Be: 

• Highly technical, excited by technology, and eager to stay up to date in a rapidly evolving environment. 

• Expert-level knowledge in Cloud Networking Solutions 

• Knowledgeable in demonstrating the ability to debug at a system level and resolve incidents in complex cloud-based environments 

• Expert in Site reliability engineering and Incident response 

• A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers. 

• Experienced in SaaS operations and customer-facing technical support 

Required Skills: 

• Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
  

• Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service 

• Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc. 

• Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation 

• Hands-on expertise in debugging production alerts  

• Expert-level understanding of Linux Operating Systems 

• Programmer in languages such as Groovy, Python, and Go 

• Certified Kubernetes Administrator 

• Certified Cloud Administrator (AWS, Azure, or GCP) 

Why You’ll Want to Join Us at Solace 

• We have an awesome team! You’ll get to work with some of the smartest individuals in the business. 

• We believe in work-life balance, and that it’s important to love what you do. 

• We have adopted a hybrid work model to create an inclusive environment for everyone. 

• We live by our values every day: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.  

• Our training programs are top-notch. 

• We like to brag about our stellar customer lineup! 

• We are social – we like to keep things simple and fun! 

• We are one of the top-ranked employers on Glassdoor. 

• We have a sense of humour and make cool videos on cool topics like MITT and this! 

We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for. 

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us! 

Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.