Senior Business Value Advisor - Service

Coveo’s Strategy & Business Value Team is seeking a Senior Advisor to drive customer engagements and support sales and growth initiatives across North America. You’ll collaborate with sales, account management, and customer success teams, leading business value improvement projects with a focus on Customer Service/Support, and knowledge management opportunities.

Your mission? Analyze customer business performance, craft tailored solutions aligned with their digital objectives, and provide high-level strategic guidance. You’ll take the lead on customer engagements, conduct value assessments and build business cases that demonstrate the impact of Coveo’s solutions, all while helping scale our growth trajectory.

• Partner with Coveo’s customers, some of the world’s largest and most innovative companies in the world, and collaborate across teams like Product Management, Marketing, Sales, and Customer Success to showcase the business value Coveo delivers.
• Lead customer-facing business value assessment engagements to identify key metrics and drivers for Service & Knowledge.
• Develop and present business cases and financial models to accelerate and justify sales opportunities.
• Demonstrate value delivered to the installed base and collaborate with customers and internal teams to continuously align business cases with value delivered. 
• Create thought leadership content and provide training to embed value-driven thinking throughout the organization.
• Build tools and documentation to simplify the business case development and advise on best practices as a subject matter expert in your main lines of business (Service & Knowledge).

• Bachelor's degree with at least 5 years of experience in strategic and analytical customer-facing roles, consulting, SaaS, or digital strategy.
• Experience in SaaS, ideally within business models focused on customer service/support, and knowledge management (Intranet/Workplace/Website Search).
• Proven ability to influence senior stakeholders and lead customer-facing projects, with strong business acumen in digital strategy, business modelling, executive communication, and customer workshop facilitation.
• Cross-industry experience in digital transformation, customer experience, and innovation.

• Strong executive presence with exceptional presentation and communication skills.
• Proven ability to collaborate with both technical and business teams.
• Familiarity with web analytics, CRM, and Customer Service/Support & knowledge management of technical architecture.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! 

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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