Senior Strategy & Business Operations Analyst

What we’re looking for

We’re looking for a Senior Strategy & Business Operations Analyst to join our Go-To-Market team, supporting SurveyMonkey’s Self-Serve business. In this high-impact, highly visible role, you’ll act as a strategic partner to senior leaders across product, marketing, BI/DE, and finance—helping to uncover insights, solve complex business challenges, and drive execution across key growth initiatives. This is a unique opportunity to work on some of the company’s most critical levers, offering a steep learning curve, cross-functional exposure, and a direct connection between your work and company-wide outcomes.

What you’ll be working on

• Serve as a trusted business partner to senior stakeholders across the Self-Serve org, translating complex data into clear, actionable insights.
• Collaborate closely with the product team on control/treatment experiments, such as new feature rollouts, price changes, and usage limits, by analyzing the financial impact of tests and providing a go/no-go recommendation on whether initiatives should be scaled across the business.
• Partner cross-functionally with marketing, BI/DE, and finance teams to shape go-to-market strategy, uncover growth opportunities, and address business risks.
• Build scalable reporting and frameworks to monitor KPIs such as signups, conversion rates, AOV, LTV, ARR, and bookings.
• Drive quarterly forecasts, annual planning, and long-range modeling in partnership with Finance, aligning financial targets with strategic objectives.
• Contribute to executive and Board-level deliverables by synthesizing performance drivers, risks, and recommendations.
• Lead or support high-impact initiatives to improve business performance, often with limited structure or precedent.

We’d love to hear from people with

• 3+ years of experience in business operations, strategy, data analytics, or FP&A—ideally in a product-led or growth-oriented environment.
• Demonstrated strength in cross-functional collaboration and stakeholder management, with a proactive and solutions-oriented approach.
• Advanced Excel proficiency is required—including experience with dynamic modeling, scenario planning, index/match/lookups, pivot tables, and nested formulas.
• Moderate SQL proficiency is required—you should be comfortable using existing data tables to access information. You’re comfortable navigating data tables, writing queries with joins, filters, and aggregations to independently explore questions and derive insight.
• Strong financial and business acumen, with the ability to connect performance metrics to strategic outcomes.
• Excellent written and verbal communication skills—able to influence across levels by simplifying the complex.
• A continuous improvement mindset—always looking to automate, optimize, and challenge the status quo.

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