Manager, Finance Transformation

Ready to be a Titan?
ServiceTitan is looking for a Finance Transformation Manager with strong communication, organization, and critical thinking skills to join the Finance Transformation team. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. The ideal candidate is a strategic thinker with a strong background in business/Finance system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.

What you'll do:

• Become a trusted and reliable partner, collaborating closely with Leadership, Finance, Operations, and Business Technology teams, to build and optimize cross-functional processes to address business problems. 

• Own high impact initiatives and drive from conception to execution and ongoing iteration. This includes analyzing, translating, and defining business requirements into technical solutions, providing updates to stakeholders, and making adjustments as needed for timely delivery.

• Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.

• Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.

• Create testing scenarios and assist in user acceptance testing to ensure the tool meets requirements and functions as intended.

• Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.

• Implement and maintain KPIs to track the effectiveness of new solutions. Use data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.

• Partner with the Business Technology team to align business roadmap with cross-team capacity and prioritization for system development.

• Perform ad-hoc or BAU requests from stakeholders.

What you'll need:

• Bachelor’s degree is preferred or equivalent work experience

• 5+ years of Finance operations experience in SaaS (or similar) with a strong understanding of Finance processes

• Experience in creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.

• Ability to understand business information to make effective business decisions in areas of expertise. Understanding of the business to apply knowledge and drive system & process best practices to meet organizational objectives.

• Strong cross-functional (written & verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.

• Ability to work backward from stakeholder needs to design and operationalize relevant system processes

• Ability to work against tight timelines; Project management experience is a plus

• Experience implementing an ERP, Billing tool, or other large cross-functional piece of software is a plus

Be Human With Us:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $113,900 CAD - $170,900 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.