Senior AI Engineer (Python)

Redzone helps manufacturers make more product for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time

This is a full-time position for direct hire to QAD-no visa sponsorship available. Employee must be currently located in Canada (Eastern Timezone highly preferred).

At Redzone, we are looking for a Senior AI Engineer (Python) who is passionate about new technologies and wants to be part of the team developing and maintaining the Redzone Champion AI platform. This platform serves the primary AI use-cases for various products within QAD. As a part of the Engineering team, based in the US, Mexico, and Europe, this role will bring you great opportunities to work on various projects and technologies with a diverse range of teams.

The Engineering team is responsible for the design, development, and deployment of the organization's core products, with a focus on efficiency and speed. We architect and implement comprehensive solutions, including tools and platforms, to address key business requirements. These solutions encompass critical areas such as provisioning, configuration, continuous integration/continuous delivery (CI/CD), monitoring, service level agreements (SLAs), performance optimization, and system uptime. The team is committed to meticulous execution and collaborates extensively with a broad range of stakeholders throughout the product lifecycle.

What you will do:

• Help the business maintain a competitive edge by leveraging the latest AI technologies and frameworks.
• Design, develop, and enhance advanced AI workflows and intelligent agents using Python to support various QAD applications.
• Implement and iterate on complex, multi-actor systems using modern agent patterns and frameworks
• Employ advanced prompt engineering techniques to optimize interactions and achieve state-of-the-art results from Large Language Models (LLMs).
• Implement robust testing and observability for AI models using continuous evaluations and telemetry to ensure performance and reliability."
• Write clean, testable, and maintainable Python code.
• Contribute to the stability and maintainability of our codebase through meticulous review of pull requests 
• Complete delivery work committed during the sprint to achieve business goals.
• Provide subject matter expertise during incidents to resolve customer issues quickly.
• Participate in forums to explore interests outside of sprint work and contribute ideas to continuously improve our AI systems.

Required Qualifications:

Education: Bachelor’s degree in Information Technology, Engineering, Computer Science, or related fields.

Professional experience: 8+ years in software engineering with a strong focus on AI/ML.

Technical skills:

• Strong knowledge of Python and its application in AI/ML development.
• Proficiency with modern AI development libraries and frameworks (e.g., LangChain, Pydantic).
• Developed and scaled generative AI applications from proof-of-concept to production.
• Demonstrated experience building robust, scalable APIs using frameworks like FastAPI, Flask.
• Knowledgeable of maintaining versioned API contracts and API-first design using OpenAPI Spec (OAS).
• Experience with relational table design and interacting with it.
• Experience writing observable and testable code using libraries such as pytest and unittest.mock.
• Experience publishing and consuming messages from event streaming platforms like Kafka.
• CI/CD with GitHub Actions.
• Trunk Based Development & Continuous Delivery.

Soft skills:

• Good collaboration skills at all levels with cross-functional teams.
• Highly developed ownership and creative thinking.
• Analytical thinking and the ability to solve complex problems.
• Process orientation and ability to build effective solutions.
• Time management and organizational skills.
• Fluent in English.

Preferred Qualifications:

• Proficiency in designing and building agentic systems using frameworks like PydanticAI, LangGraph.
• Experience with AWS Bedrock Knowledge Bases and Agents.
• Experience with Launch Darkly for feature flagging.
• Proficiency with Docker.
• Familiarity with AWS Cloud Services, including EKS and RDS.
• Familiarity with MLOps principles and tools.
• Familiarity with AWS SageMaker for building, training, and deploying machine learning models.

About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

#LI-Remote