Senior Account Manager

Superside is hiring a Senior Account Manager to manage and grow a portfolio of core and growth-stage clients. You’ll own the customer experience end-to-end, driving renewals, maintaining account health, and ensuring consistent, high-quality delivery.

This role combines client partnership and operational execution. You’ll work closely with Project Managers and leadership to keep accounts stable, aligned, and positioned for long-term growth.

What you’ll do

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.

• Manage renewals and support moderate growth opportunities within defined commercial frameworks.

• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.

• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.

• Identify and resolve risks early, acting as the main point of escalation for your accounts.

• Translate customer goals into clear, structured creative programs.

• Use performance data and insights to support QBRs and renewal conversations.

• Maintain a strong understanding of Superside’s services to identify value-driving opportunities.

• Partner with cross-functional teams to ensure alignment on delivery and account strategy.

What you'll need to succeed

• 5+ years of experience in account management or client services within creative, digital, or professional services environments.

• Experience managing and retaining client accounts with ownership of renewals.

• Ability to lead commercial conversations within defined pricing and deal structures.

• Strong stakeholder management skills, with experience working with senior clients.

• Ability to balance strategic thinking with day-to-day execution.

• Experience working with cross-functional teams such as Project Managers and Producers.

• Comfort using data to inform account decisions and forecasting.

• Strong communication skills in English, with the ability to connect delivery to business outcomes.