Second Shift Coverage Team Lead

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

The Coverage team is growing at a rapid pace. With 15 reps currently and temp hiring depending on where the freight market is at at any given time. A Coverage Lead will be heavily involved in supporting coverage specialists in all offices in areas such as personnel management, daily execution and innovation for the department.     You will be an integral partner across the organization, working cross functionally with the Carrier Capacity and Biz Dev teams to ensure an unwavering commitment to Customer Obsession is met

What You'll Do

Weekday duties:

Train/Coach/Mentor young tenured reps in the department, particularly out of our satellite offices 

Assist with team personnel performance management

Playing an active role in the hiring process for our team. I.e. interviewing candidates, selecting qualified candidates for the role, etc. 

True go-getter and sales leader 

Ability to self-motivate and drive team productivity daily 

Ability to prioritize tasks effectively

Assess workload and delegate responsibilities

Willingness to proactively communicate problematic lanes, process, and additional pain points to business stakeholders

Regularly report to leadership on team’s metrics, identify trends and propose action as necessary 

Creating Work Schedule to provide maximum coverage

Control Load postings and help negotiate offers from carriers

Communicate effectively with Biz Dev Department about Contracted freight

Help Accounting retrieve documents for Carrier payment

Service Management and reporting for Teams as well as Company performance

Continuous training on Coverage/Sales 

Training Reps for future roles (Carrier and Ops)

Coordinate Special projects

Weekend & After Hour Management:

Preparing for weekend shifts by confirming Carrier and Customer teams rosters 

Creating documents and spreadsheets for Load management and rate approvals

Point of contact for Carrier/ Customer Reps, Managers and Seniors

Reporting Weekend activities

Make sure the freight that needs to move is moved by end of the weekend

Qualifications

3+ years work experience

1+ years of experience working in Logistics; sales preferred 

Ability to sell into unique scenarios that are continuously evolving

Supervisory Responsibility

This position has supervisory responsibility.

The Perks of Working With Us

Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
Leave the suit and tie at home; our dress code is casual.
Enjoy office wide engagement activities, team events, happy hours and more!
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
Start your morning with free coffee!
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program!