Salesforce Administrator

Build the future with us
Are you driven by technological innovation and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Salesforce Administrator, you will play a key role in supporting the Salesforce Hub delivery teams by helping define software solutions and contributing to various mandates aligned with the team’s and vice-presidency’s mission.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

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What you’ll accomplish with us

As a Salesforce Administrator, you’ll be at the core of our mission. Here are the main responsibilities:

• Implement, document, and maintain configurations and administrative functions (user accounts, workflows, fields, data, custom settings, dashboards, and reports).
• Ensure optimal performance and proper functioning of Salesforce configurations.
• Collaborate with integrators, business analysts, solution architects, and the Product Manager.
• Participate in defining functional and technical specifications, analyze business needs, and ensure proper documentation.
• Configure and document specific solutions or interfaces, support user training, and stay up to date on new tools, features, and Salesforce platform updates.

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What could accelerate your success in this role

We’re looking for someone who:

• Is known for their rigor, strong prioritization skills, and ability to thrive in a fast-paced environment.
• Stands out for their strong communication skills and ability to collaborate effectively with various operational teams.
• Demonstrates strong analytical skills and experience in operationalizing customer relationship solutions.
• Is recognized for their project management experience in both small- and large-scale environments, as well as their knowledge of Salesforce Financial Services Cloud and Azure DevOps.
• Has a minimum of 2 years of experience in Salesforce configuration for deployment or operational support projects, along with a university degree in administration or a related field; Salesforce certifications and knowledge of Data 360 and Agentforce are considered strong assets.

Advanced level of French, both spoken and written. Intermediate level of English, as the role involves participating in meetings and presentations, as well as writing emails with English-speaking partners and suppliers on a daily basis (approximately 20% of tasks).

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Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

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Apply now and get ahead of your career, where your talent really belongs!

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Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.