Salesforce Administrator

What You'll Do:

• Own day-to-day Salesforce administration: User management, profiles/permission sets, page layouts, record types, list views, Lightning App Builder, Dynamic Forms, sandbox hygiene, and data hygiene.
• Design with users in mind: Build intuitive, scalable solutions (primarily with Flows) that prioritize user experience and drive self-service for our business stakeholders.
•  Support core clouds: Sales Cloud- Lead/Account/Opportunity management, Products/Price Books, Quotes, forecasting/reporting. Service Cloud- Case management, automation/bots, knowledge.  Revenue Cloud/CPQ (exposure or learning path)- Product/rule basics, pricing concepts, quote templates, subscriptions & assets.
• Triage and troubleshoot: Work tickets, investigate issues (logs, field history, sharing, Flow debug), and deliver fast, reliable fixes.
• Collaborate like a BA: Facilitate requirement workshops, clarify “the ask,” map current/future processes, and translate requirements into clear admin-ready designs.
• Ship safely and quickly: Manage sandboxes, build/test changes, support UAT, and move work through release processes with strong documentation.
• Enable the business: Create training, quick guides, and in-app guidance to promote self-service and reduce repeat questions.
• Data & insights: Build/maintain reports and dashboards that help teams make decisions.
• Interpret integrations (in partnership with developers as needed):  Support, test, and document integrations across marketing, customer engagement, and ERP.

What You'll Bring to the Team

Required:
• Experience:  2-4 years of hands-on Salesforce Administration (Lightning).
• Sales Cloud proficiency:  Core objects (Lead, Account, Contact, Opportunity), validation rules, and approval processes.
• Certifications:  Salesforce Certified Administrator
• Automation-first admin:  Strong Flow understanding (record-triggered, screen flows, sub flows), with an eye for maintainability and guardrails.
• User & Org management: Profiles, Permission Sets/Groups, Roles, Sharing, Record Types, Page Layouts, Dynamic Forms, Lighting App Builder.
• Data operations:  Data Loader/Import Wizard, duplicates and merge, data quality best practices.
• Troubleshooting:  Comfort debugging record access, automation conflicts, and integration errors; able to triage quickly and communicate clearly.
• Business analysis fundamentals:  Requirements elicitation, translating asks into problem statements, basic process mapping, and writing clear acceptance criteria.
• Mindset:  Bias for action, positive attitude, and readiness to move quickly and decisively.


Preferred:
• Release hygiene: Sandbox usage, Gearset, basic test planning, documentation, and UAT support.
• Reporting & Dashboards:  Build usable reports, joined reports, bucket fields, and dashboards that answer real business questions.
• Expertise:  Understanding of proactive system maintenance, identifying unused or underutilized platform features.
• Jira/Confluence
• Revenue Cloud / CPQ (exposure or hands-on): Product & pricing strategies (bundles, discounts), product/price rules, quote templates, approvals. Subscription/Asset lifecycle basics (amend/renew, order generation).
• Integrations – exposure to at least one of the following generic types:  Marketing Automation, Customer Engagement/Support, ERP/Financials, Custom Apps.
• Enablement & self-service:  In-app guidance, knowledge base content, quick videos, or tools that reduce tickets and empower users.
• Quality & DevOps:  Experience with structured UAT, regression testing, and any admin-friendly deployment tooling (e.g. Gearset) is a plus.
• Tooling familiarity (nice to have):  Slack/Teams, documentation systems (e.g. Confluence/Guru)
• Continuous learning: Demonstrated ability to upskill independently (Trailhead badges, blogs, webinars, community engagement) and stay current on Salesforce releases and ecosystem trends.
• Certifications:  Salesforce Certified Platform App Builder.
• AI:  Hands-on experience implementing and leveraging Salesforce AI features (e.g., Einstein Search, Einstein Next Best Action, Einstein Bots, or AI-powered analytics) to accelerate business analysis and streamline solution design. Ability to use AI-driven insights to inform requirements, optimize workflows, and enhance user experience.


Versapay is a remote-first company, so the Salesforce Admin can live anywhere.