Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
We are seeking a self-motivated CRM & Sales Insights Analyst to support and optimize our Salesforce ecosystem. This role blends Salesforce administration, business analysis, and sales performance insights, partnering closely with Sales, Operations, and Technology teams to ensure our CRM platform drives data-informed decision-making.
You will be responsible for maintaining Salesforce functionality, supporting users, and transforming business requirements into scalable, data-driven solutions- while ensuring data integrity, security, and a strong user experience.
What you'll do:
- Serve as a trusted Salesforce administrator and analyst, supporting day-to-day CRM operations and ongoing enhancements
- Manage user access, profiles, permissions, and security controls
- Identify, troubleshoot, and resolve Salesforce issues; escalate and collaborate with development teams as needed
- Perform core Salesforce administration activities, including: Sandbox refreshes, Managing connected apps and integrations, Creating and maintaining service accounts, Installing and managing managed packages
- Design, build, and maintain Salesforce reports, dashboards, and ad-hoc analyses to support sales performance, pipeline visibility, and operational insights
- Partner with business stakeholders to gather requirements, analyze workflows, and translate needs into technical and analytical solutions
- Manage and prioritize incoming requests via email and support ticketing systems
- Ensure data quality, consistency, and governance across CRM, CPQ, and PSA environments
What we expect of you:
- Salesforce Administrator Certification
- 2+ years of hands-on experience as a Salesforce Administrator
- Proven experience supporting sales teams through CRM reporting, dashboards, and insights
- Strong understanding of the Salesforce platform, including CRM, CPQ, and PSA
- Excellent analytical and problem-solving skills with the ability to identify root causes and recommend solutions
- Ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders
- High attention to detail, particularly related to data integrity, reporting accuracy, and security
- Strong user-centric mindset with the ability to design intuitive, scalable CRM experiences
- Ability to see the "big picture" when troubleshooting cross-functional or system-wide issues
- Advanced Excel skills for data analysis, validation, and reporting
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek, and paid on a bi-weekly payroll schedule.
Pay range: $ 70, 000- $ 75, 000, depending on experience and skill set
Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice .
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