Revenue Operations Specialist

Revenue Operations Specialist
ABOUT ODAIA
ODAIA noun
o·da·ia | \ 'oh-day-yeah \
An Ancient Greek word referring to “tools of the trade.”
To learn more visit  odaia.ai.
 

ODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's SaaS platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster.

ODAIAns (what we call ourselves) are inspired to reinvent how the industry leverages data. We are passionate about solving complex commercial problems with human-centric AI solutions, ensuring that simplicity and sophistication are scalable for every user.

OUR MISSION
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. 
WHAT’S ON OFFER

As a Revenue Operations Specialist, you will play a pivotal role in optimizing revenue operations by enhancing Salesforce processes, analyzing key performance metrics to drive business insights, managing cross-functional projects, and ensuring legal and compliance support for sales contracts. Reporting directly to the Revenue Operations Manager, you will work closely with sales, marketing, business acceleration, and finance teams to streamline workflows and improve efficiency across the revenue cycle.

While this position is primarily remote, we are prioritizing candidates residing in the GTA who can join our Finance team every other Thursday for our bi-weekly in-person syncs at our Toronto office. 

WHAT YOU WILL DO

• Maintain Salesforce and the broader revenue tech stack, ensuring high data integrity, and system efficiency. 
• Develop and implement best practices for deal management, forecasting, and revenue reporting to support commercial initiatives and accountability in sales, marketing, support, and finance. 
• Lead and support cross-functional projects across commercial and finance teams from initial goal-setting to tracking deliverables and performance. 
• Periodically audit the tech stack to identify redundant tools, manage renewals, and evaluate new technologies that can drive further operational efficiency.
• Monitor and refine the conversion points between MQL and SQL, ensuring lead routing logic is efficient and sales-to-success transitions are documented and automated. 
• Create training materials and conduct regular enablement sessions to ensure Commercial teams are utilizing tools effectively and following established processes.
• Ensure accurate documentation and tracking of contractual obligations within Salesforce and other systems.
• Utilize business acumen to evaluate cross-functional initiatives and key metrics, proactively identifying bottle necks and proposing scalable solutions to drive business growth and ensure organizational efficiency and alignment.                               
• Drive the documentation of internal processes and lead commercial department-specific onboarding (outside of standard onboarding developed by HR and IT) to ensure all new hires are proficient in specialist information and team specific knowledge.
• Other duties as assigned by manager.

WHAT YOU BRING

• 3+ years of experience in revenue operations, sales operations, or a related field in a SaaS environment.
• Strong expertise in Salesforce administration, reporting, and process optimization.
• Experienced in commercial tooling platforms (such as Pardot, LinkedIn Sales Navigator, Zoom Info, Notion, etc.)
• Proven experience in project management, with the ability to lead cross-functional initiatives.
• Advanced proficiency in Microsoft Office and Google Suite.
• Strong analytical skills, attention to detail, and a data-driven mindset.
• Ability to thrive in a fast-paced, high-growth environment with a proactive and problem-solving attitude.
• Strong communicator.
• An interest in challenging the status quo, by having a deep understanding of business processes, value drivers and technology to achieve desired outcomes.
• Ability to understand business needs and develop consistent, clear analysis and report potential issues.
• Accountable, proactive and agile with the ability to work quickly and efficiently in a fast-paced environment.
• Adjusts quickly to changing priorities and copes effectively with complexity and ambiguity.
• Grand vision, low ego, and able to make a big impact.

WHAT WE OFFER

• A strong, positive values based culture, we Ignite Innovation, Own It and Stand Together
• Medical & dental benefits - with immediate enrollment for full-time, permanent employees
• Flexible working hours, focusing on what we achieve and not the number of hours we clock
• Flexible time off policies 
• Stock option grants

EMPLOYMENT VERIFICATION
Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.
JOB PROCESS & INTERVIEW DISCLOSURE
ODAIA does not use artificial intelligence (AI) to review applications, filter or analyze resumes. 
Our recruitment team may use an AI-powered meeting assistant to record and transcribe interviews for note-taking purposes only. This tool helps our recruiters to be fully present during conversations with candidates who provide consent to this tool being used during an interview. This tool is used in compliance with privacy and employment laws across Canada and the U.S.
We respect the time candidates invest into participating in our recruitment process. ODAIA is committed to providing timely status updates on hiring decisions to all candidates following their final interview, in accordance with applicable employment laws. 
The anticipated base salary for this position ranges from $85,000 to $105,000 CAD
This range represents ODAIA's good-faith estimate based on current market data and internal equity. Final compensation is determined through a comprehensive review of the successful candidate’s unique skill set, specialized experience, and relevant certifications. As such, the final offer may vary based on these specific factors. Salary expectations will be discussed collaboratively early in the process to ensure alignment. This role is also eligible for health benefits, stock options, and flexible time off policies as mentioned above. 
 

Position Status: Please note that this position is for an existing vacancy. 

DIVERSITY, EQUITY & INCLUSION
ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, free from discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances. 
ACCOMMODATIONS AND ACCESSIBILITY
Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need at any stage of the recruitment process, please contact us at [email protected].