Research Analyst, Partnerships

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We're looking for a dynamic and meticulous Research Analyst to join our growing Partnerships team in NoAM Retail. This role is crucial in supporting our Channel Sales Managers by providing the foundational data and insights needed to build and nurture strategic partnerships.

In this role, you'll be instrumental in empowering our Channel Sales Managers to identify, develop, and grow strategic partnerships that drive new merchants to Lightspeed. You'll be the expert in uncovering ideal partner profiles (IPPs), building targeted hit lists, and collecting vital data on what works and what doesn't, ensuring our outreach is always precise and effective.

What you'll be doing:

• Conduct in-depth research to identify and define our Ideal Partner Profile (IPP) within the retail landscape, aligning with our strategic goals.
• Develop highly targeted hit lists of prospective partners for our Channel Sales Managers, leveraging various research tools and databases.
• Gather and analyze data on partnership effectiveness, including lead generation, conversion rates, and overall ROI, to inform future strategies.
• Track industry trends, competitor activities, and market shifts to identify new partnership opportunities and potential challenges.
• Support the Channel Sales Managers by providing relevant company information, contact details, and insights prior to outreach.
• Maintain and update a comprehensive database of partner information, ensuring data accuracy and accessibility.
• Collaborate closely with Channel Sales Managers to understand their research needs and provide actionable insights.
• Prepare reports and presentations summarizing research findings and key recommendations for senior management.
• Occasionally, you'll also contribute to special projects and partner call lists, which will involve proactive outbound calling to qualify leads

What you'll need to bring:

• Proven experience in research analysis, market research, or business intelligence, preferably within a sales or partnerships environment.
• Strong proficiency in research tools such as Clay, ZoomInfo, LinkedIn Sales Navigator, and other relevant data platforms.
• Excellent analytical skills with the ability to collect, interpret, and present complex data clearly and concisely.
• Strong critical thinking skills to evaluate information, identify patterns, and draw insightful conclusions.
• Experience in SaaS is a plus, with an understanding of the Retail industry.
• Exceptional attention to detail and a commitment to data accuracy.
• Strong communication skills, both written and verbal, for presenting findings and collaborating with team members.
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
• Ability to work independently, prioritize tasks, and manage multiple research projects simultaneously.
• Proficiency with Salesforce, Mac OS, G Suite, Slack, and Microsoft Office.
• Resourceful with a “will-do” attitude and a proactive approach to problem-solving.
• You bring energy and passion.
• You thrive in a fast-moving environment and maintain a strong, positive attitude.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies 
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities