Renewals Manager

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board, and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

We are seeking a highly detail-oriented Renewals Manager to drive and manage the end-to-end renewal process for our Customer Success teams. This role is responsible for ensuring timely, accurate, high-volume contract renewals while partnering closely with Customer Success, Sales, and Finance.

This individual will own the commercial renewal lifecycle—from renewal notice through executed agreement—ensuring revenue retention, operational accuracy, and process excellence. Unlike traditional CSM roles, this position is fully dedicated to renewal execution and documentation management.

If you thrive in structured environments, operate with urgency, and can manage high-volume paperwork with precision, this role will suit you well

• Own and execute a high-volume book of renewals, ensuring on-time contract closures.
• Maintain accurate renewal forecasting and pipeline tracking.
• Identify at-risk accounts and partner with CSMs on retention strategy.
• Draft and process renewal quotes, order forms, and amendments with precision.
• Partner cross-functionally with Sales and Finance to ensure billing and revenue alignment.
• Improve renewal workflows and documentation processes.

• 2+ years in Renewals, Customer Success, Sales Ops, or SaaS account management.
• Experience managing high-volume SMB or mid-market renewals.
• Strong understanding of SaaS metrics (ARR, GRR, churn).
• Exceptional attention to detail and process orientation.
• Experience with Salesforce and contract tools (CPQ, DocuSign preferred).

This is a full-time, in-person position in our Austin, TX office.

Perks & Benefits

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:

• Competitive salary
• Equity compensation
• Medical, dental, vision, and life insurance
• Unlimited PTO
• 401(k) match
• Maternity/paternity leave
• Fully-subsidized downtown parking
• Weekly lunch stipend
• Full access to onsite gym and locker rooms
• Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.