Quantitative UX Researcher

Who we areAbout Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Stripe Research team is part of Stripe’s Design team and works across many types of brand and product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. 

In addition to conducting primary research, we also enable other Stripes (marketers, sales, engineers, product managers, designers, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research.

What you’ll do

We’re looking for a Quantitative Researcher to partner with user researchers, product, design, and marketing teams to build, lead, and run research programs that drive insights for the Stripe product and lifecycle experiences. You will also collaborate with a diverse group of researchers and Stripe’s product and GTM teams from many disciplines, skills, backgrounds, and specialties. We're looking for a researcher with deep data sense to help us instrument sentiment programs and weave data together to give deeper insight into the Stripe experience.

Responsibilities

• Be a subject matter expert on continuous measurement programs for embedded qualitative researchers 
• Conduct quantitative research studies in partnership with other researchers using methods such as survey research and behavioral/log data analysis that deepen our understanding of the user experience and drive product strategy
• Help build the research systems, platforms, and reporting to scale Research measurement programs
• Lead longitudinal sentiment programs (CSAT, dev sentiment, etc) and disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs
• Build close partnerships with Product, Engineering, Data Science, and Marketing leaders to build the infrastructure for ongoing tracking and ad-hoc survey research
• Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Has 5+ years of relevant research experience working on digital experiences and generating actionable insights that drive impact
• Has a desire to do hands-on research, support research data infrastructure, build reporting and dashboards, and work on an early-stage team, from planning and sampling to analysis and insights delivery  
• Can conduct complex quantitative research at scale and demonstrate the use of a variety of research methods (longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, and discrete choice modeling) 
• Has experience working with large-scale data
• Has proficiency in SQL, experience analyzing complex data and building statistical models, and familiar programming in R or Python
• Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics

Preferred qualifications

• You’re a mixed-methods researcher with strength in quantitative research Work includes developer-focused research or a technical background 
• You’ve built or scaled research platforms, systems, or programs at your workplace
• Tell compelling stories with data and are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work  
• Relentlessly focus on users and solving for their needs and wants. You put users first and have experience driving impact from insights
• Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation