Quality Assurance Engineer

Case IQ is a leading provider of investigative case management & compliance software that helps organizations manage workplace incidents, ethics reporting, compliance, and security investigations. Our platform empowers companies to resolve issues faster, reduce risk, and build stronger, more transparent workplaces.

We’re looking for a Quality Assurance Engineer on the Architecture Team! You will play an important role in ensuring the quality, reliability, scalability, and performance of our software platform. You will work closely with architects, developers, product managers, and cross-functional teams to ensure quality is built into every stage of the product lifecycle - from early requirements definition and system design through release and post-deployment validation.
 

What You'll Do

• Design, develop, and execute test plans, test cases, and test scenarios
• Perform functional, regression, integration, and non-functional testing, including performance and load testing.
• Collaborate with developers and product managers to analyze requirements and acceptance criteria
• Prioritize and manage multiple testing activities simultaneously across architecture-level initiatives and platform changes
• Plan, develop, and execute performance, load, and scalability tests using JMeter, and analyze results to identify bottlenecks and support performance improvements
• Report key quality and performance metrics.
• Identify, document, and track bugs (using Jira), ensuring clear reproduction steps, impact analysis, and verification of fixes
• Validate and execute automated tests using Playwright test automation tool
• Leverage AI-driven testing tools and techniques to enhance test coverage, identify risk areas, detect anomalies, and optimize test execution
• Monitor production issues and support root cause analysis and preventive quality measures
• Report key quality metrics
• Continuously evaluate and improve QA processes, tools, and best practices
• Take ownership of overall product quality

Who We're Looking For

• Graduate of a university or college program in any of the following areas: mathematics, computer science, programming or engineering, or equivalent work experience
  
• Proven experience (4 years) in software quality assurance, ideally in complex SaaS or platform environments.
• Strong hands-on experience with performance testing using JMeter is required.
• Knowledge of software testing methodologies, tools, and processes, including functional, regression, and performance testing.
• Ability to apply various Test Design Techniques
  
• Experience working in Agile/Scrum environments
  
• Experience with test automation frameworks(Playwright)
• Preferred experience with JIRA, Confluence, GitHub, and Jenkins
  
• Strong interpersonal skills, as well as the ability to work in a team environment
  
• Well-organized, result-oriented, self-motivated, collaborative 
  
• Strong ability to prioritize tasks and troubleshoot problems and issues

Perks and Benefits

• Work remotely within a flexible work environment (our team spans the US and Canada)
• Competitive company-paid benefits plan starting day 1!
• Generous professional development budget
• RRSP/ 401k matching program
• Half-day Fridays in the summer

Selected candidates will be contacted through BambooHR (please check your junk mail).

Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected].