Supervisor, Invoice to Pay (EMEA)

The Purchase to Payment (PTP) Supervisor will be responsible for the delivery of work of Support Services –Issue Resolution, Reporting and Analytics, Project and Controls under the Purchase to Payment (P2P) function within the established policy and agreed service level. The cluster or sub-team can be a group of countries/entities &/or sub-processes under P2P. The Supervisor will be working under the direction of the the P2P Tower Lead.

Responsibilities:

• Supervises  the  day-to-day  work  of  the  assigned  cluster/sub-team.    Ensures  quality completion of all deliverables as per agreed service levels.

• Provide support in transactions processing (including review & approval) particularly for more complex transactions.

• Provide  the  necessary  supervision/leadership  to  assigned  projects/initiatives  which may include: continuous process improvement & other quality initiatives.  Ensure that assigned projects/initiatives are completed on time with quality results.

• Act as first point of escalation on issues of assigned cluster/sub-team. Lead the issue resolution process, and escalate to Tower Lead as needed. Ensure timely and quality resolution of issues.

• Lead the timely reporting and review of KPIs for the assigned cluster/sub-team.  Lead in identifying & addressing identified gaps versus KPI targets.

• Develop  a  high-performing  team.  Provide  the  necessary  guidance,  support  and coaching to team members.

• Contribute  (as  member  of  the  leadership  team)  in  the  overall  management  and development of the P2P Tower, including the successful achievement of its goals and objectives.

Qualifications:

•  Preferably accounting graduate or equivalent degree/work experience

• 7+ years of finance professional experience especially in the field of accounting  processes (for promotion at least 1 year should be in FMC SSC)

• Experience of working in SSC/BPO, within complex, large volume environment

• Very good communication skills and customer orientation

• Very good knowledge of business English (oral and written skills) or Service Recipient language  

• Very good knowledge of PC usage, e-mail system, Share Point, MS Office (Excel, Word, PowerPoint)

• Very good knowledge of SAP or specified accounting system

• Knowledge of implementing process improvements

• Ability to work in a team

• Ability to work with high accuracy and keeping the deadlines under time pressure

• Live and demonstrate the Core Values of Fresenius, to think and act as one global company and guide our day-to-day behavior

• Exercises a range of knowledge and skills for addressing complex situations and can mentor or coach others on building a specific skill set. Not only demonstrated the behaviors far above that required for effectiveness in the current assignment, but also represents one of the very best examples of this behavior.

Competencies:

• Developing and Energizing Others - Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit and create a development plan for every person in the team.

• Conflict Management - Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.

• Decision Making & Problem Solving - Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.

• Communication - Able to clearly present information through the spoken and written word; read and interpret complex information; talk with customers or clients; listen well.

• Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.