Project Manager

The client is seeking a project manager responsible for the complete delivery of an initiative Cross-functional transformation, the "Service Standards," is linked to its 2035 Customer Experience ambition. The mandate emphasizes the human element: evolving practices and behaviors across a large organization, placing change management at the heart of the role, alongside traditional project management (project plan, budget, schedule, single reporting line).

The recurring terms (cross-functional, alignment, sponsor, steering committee, political skills) indicate a multi-stakeholder environment where coordination and political navigation take precedence over technical execution. The mention of a software integration and platform change project adds a technology delivery dimension, without making the position an IT role.

The ideal candidate is a senior transformation project manager, distinct from a project coordinator (PCO) and a change management consultant without delivery accountability.

Requirement

• More than 6 years of project management experience in large-scale contexts
  
• Organizational transformation with a human component (evolution of practices and behaviors)
  
• PMP, MGP, or ACP certification
  
• Experience in a financial institution and/or risk management context
  
• Software integration and platform change project experience
  

Desired

• Communication, leadership, and political navigation skills in a cross-functional context
  
• Master's degree or Graduate Diploma in Project Management
  

Asset

• Experience within the client Group
  

Note: The behavioral skills listed in the mandate (working in complex contexts, fostering a collaborative culture, and planning and coordination abilities) are primarily assessed during the interview process and not based on the resume.

WHAT WE DON'T WANT

• CV limited to a project coordination or support role (PCO, coordinator) without end-to-end accountability (plan, budget, schedule, reporting).
  
• CV without an organizational transformation project impacting the evolution of practices or behaviors.
  
• CV limited to the management of technical or infrastructure projects, without a cross-functional dimension or multiple business stakeholders.
  
• CV of a change management consultant without delivery responsibility (budget, schedule, deliverables).
  
• CV without PMP, MGP, or ACP certification.
  
• ​CV with less than 6 years of project management experience.