Project Manager, Surety Solutions

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

The Project Manager will be responsible for leading and coordinating initiatives that improve operational effectiveness, streamline processes, and support the growth of Intact’s Surety business across Canada and the U.S. This role will drive cross-functional projects that touch operations, technology, business intelligence, and client/broker experience.

The Project Manager ensures projects are clearly defined, well-structured, and successfully executed, delivering measurable results in line with Surety Solutions’ mandate of operational excellence and innovation

What you'll do here: 

Project Delivery & Execution

• Lead the end-to-end management of projects that enhance operations, technology adoption, and workflow efficiency.

• Develop charters, schedules, milestones, and workplans aligned to Surety Solutions priorities.

• Track deliverables, manage risks, and escalate issues proactively.

Stakeholder Collaboration

• Partner with leaders and teams across Surety, Operations, Technology, and Analytics.

• Ensure projects are aligned with business needs and communicate progress to senior management.

• Act as a connector between front-line users, managers, and technical teams.

Process & Change Enablement

• Analyze current workflows to identify pain points and improvement opportunities.

• Implement lean processes and automation tools to simplify and accelerate delivery.

• Support change management efforts to ensure adoption of new practices and systems.

Measurement & Reporting

• Define success metrics (e.g., cycle times reduced, error rates lowered, adoption rates improved).

• Provide timely updates, dashboards, and executive reporting.

• Ensure initiatives deliver measurable impact to the Surety Solutions team.

What you bring to the table: 

• Bachelor’s degree in Business, Operations, or related field.

• Insurance and/or Surety industry knowledge.

• 5+ years of relevant project management experience, preferably in financial services, insurance, or operations.

• PMP, Agile, or Lean Six Sigma certification an asset.

• Strong communication, facilitation, and stakeholder management skills.

• ·Proven ability to deliver projects on time and with measurable outcomes.

• Comfort with technology (e.g., Salesforce, Power BI, workflow tools) is a plus.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.