Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
As a Product Specialist for Motive Safety, you will be the in-house expert on our Safety product suite. You will act as a vital bridge between our customers, R&D, and Product teams, ensuring our solutions meet real-world needs and perform optimally.
What You’ll Do:- Become the primary internal and external expert for all technical and functional aspects of Motive's Safety products.
- Deliver comprehensive roadmap presentations to key customers, gathering feedback and managing expectations.
- Lead detailed discussions with customers to understand their pain points, gather specific feature requests, and collaboratively brainstorm solutions, including deep-dive discovery sessions.
- Directly engage customers on AI-related questions, explain model behavior, and help troubleshoot AI performance perceptions or actual issues.
- Work closely with the R&D team (especially AI/ML engineers) to communicate customer-reported AI behaviors, provide real-world data insights, and assist in validating fixes or improvements.
- Proactively gather detailed feedback on issues encountered during customer trials, performing initial troubleshooting.
- Coordinate directly with the Product team (and R&D/Engineering as needed) to ensure trial issues are understood, prioritized, and addressed promptly.
- Provide advanced technical support and consultation to customers on how to best leverage existing Safety features for their specific operational needs.
- Work with Account Managers to understand key issues across the customer base and escalate and prioritize accordingly
- Synthesize and translate detailed customer feedback and feature requests into actionable insights for the Product Management team.
- Assist in the creation of internal training materials and documentation for sales, support, and other internal teams.
- Proven experience in a customer-facing technical role, ideally within a B2B SaaS environment.
- Strong technical aptitude with the ability to quickly understand complex software, hardware, and AI/ML concepts.
- Ability to work collaboratively across multiple internal teams (Product, R&D, Sales, Customer Success).
- Demonstrated ability to troubleshoot technical issues and coordinate resolution with engineering or product teams.
- Excellent communication and presentation skills, capable of distilling complex technical information for diverse audiences.
- High customer empathy, with a desire to deeply understand and solve customer problems.
- Strong organizational skills and attention to detail, especially for managing feedback and trial issues.
- Proactive mindset with a drive to identify and address potential issues before they escalate.
- Experience working effectively with remote/offshore teams is a plus.
Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
The compensation range for this position will depend on where you reside. For this role, the compensation range is:
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here .
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
#LI-Remote
Top Skills
Similar Jobs at Motive
What you need to know about the Montreal Tech Scene
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
