PURPOSE:
The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).
Our mission is “Better work, Better world,” and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out.
There’s a reason more than 8,000 companies—including The LA Clippers, Hugo Boss, Nissan, Pendo, AstraZeneca, and Bosch—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.
The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply.
ABOUT THE POSITION:
“Build the right thing right. Build the right thing efficiently.”
If that mantra speaks to you, read on.
We’re looking for a Product Operations Manager who brings structure to the complex, clarity to the ambiguous, and consistency to the fast-moving world of product development. In this role, you’ll be the trusted partner behind the scenes, ensuring that our product teams can move faster, communicate more clearly, and execute more confidently. You’ll guide processes, streamline tools, and anchor cross-functional efforts — all while keeping your eyes on the details that matter most.
This role is ideal for someone who leads with logic, communicates with conviction, and supports teams with calm confidence.
Why This Role MattersYour work ensures that product development isn’t just fast — it’s sustainable, scalable, and smart. You’ll help us build the right things and build them well, creating a product operations foundation that teams trust and rely on.
What You'll DoGovernance- Own and evolve governance in the Execute phase of our Product Development Lifecycle, enabling consistency in how we plan, track, and test product releases.
- Partner with Engineering and PMs to align on Operational Metrics and maintain Jira hygiene.
- Own and evolve tools and workflows that support effective execution, with a focus on Jira optimization and end-to-end UAT program management.
- Introduce thoughtful automation (Slack, Miro, LaunchDarkly, etc.) to increase efficiency and visibility into execution work.
- Drive consistency in sprint tracking and reporting (Sprint Notes, Operational Metrics).
- Expand and evolve test planning practices — including templates, test environments, and a growing library of self-serve resources.
- Collaborate with Engineering on feature flag strategies and product representation during Sprint Reviews.
- Act as the critical connection point between Execution and Release Management.
- Own and evolve sprint-level insights (Sprint Notes, Operational Metrics) to help us surface issues early and often.
- Collaborate across teams (e.g., Production Support, Revenue, Engineering) to drive resolution of quality issues.
- Support the planning and execution of high-stakes, cross-team initiatives where clarity, speed, and alignment are crucial.
- Track and flag missed dependencies to keep delivery on course.
- Provide structure, accountability, and encouragement to ensure nothing falls through the cracks.
- A natural organizer and systems thinker, energized by bringing clarity to chaos.
- A confident communicator who earns trust across teams and isn’t afraid to push for what’s needed.
- Someone who thrives at the intersection of tools, process, and people — and knows when to lean into each.
- You care about efficiency not for its own sake, but because it frees people up to do their best work.
- You’re not afraid to ask “why,” advocate for better ways of working, and coach teams toward continuous improvement.
- You have 3-5 years of experience, including time as a Product Owner, Scrum Master, or Project Manager.
Ready to bring your practical wisdom to a growing, fast-paced team? Apply now and help us execute with clarity, speed, and impact.
Why Join Us?
This is a chance to make a real difference in how we build and deliver our products. You'll have the freedom to drive thoughtful improvements, the opportunity to put your ideas into practice, and the chance to work with a team that values wise leadership and real progress. If you're ready to take on this opportunity and help us work even better, we encourage you to apply.
PI is headquartered in our amazing Westwood, MA office, but we are also geo-flexible / remote-friendly for candidates with the right fit for our team and organization.
This is an exempt, salaried position. The salary range for the role is $90,000 - $110,000 annually.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience and work location. In addition, this position is eligible for 401k and our generous benefits package (including unlimited PTO!)
At The Predictive Index, we value flexibility. All PI employees have the choice to work either at our Westwood, MA headquarters, Remote, or a mix of both!
Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.
Teamwork: Focus on the “we,” not the “me.”
Honesty: Follow your moral compass.
Reliability: Be someone others can count on.
Energy: Be balanced, be energized.
Action: Errors of action are better than errors of inaction. Be brave.
Drive: Own it.
Scope: Don't try to boil the ocean.
The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
The Predictive Index is an Equal Opportunity Employer.
This position may be performed in our Massachusetts headquarters or remotely in AR, AZ, FL, GA, IA, IN, IL, KY, LA, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, OH, OR, PA, RI, SC, TN, TX, VA or WI.
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