Product Manager - SkyTab Gift and Loyalty

Product Manager, Gift & Loyalty 

Are you ready to make a tangible impact on the restaurant industry with cutting-edge technology? Join a fast-growing, innovative company that’s revolutionizing the way restaurants interact with their customers. As a Product Manager for our Loyalty Program, you'll play a crucial role in shaping and evolving our Point of Sale (POS) system to elevate customer loyalty, drive engagement, and power the next generation of restaurant experiences. With our rapid growth trajectory and exciting expansion into international markets in 2025 and beyond, this is a unique opportunity to thrive in a high-velocity, dynamic environment.

What we need from you: a deep understanding of restaurant operations, challenges, and customer behavior, as well as a proven track record of developing and optimizing competitive loyalty programs. You’ll work closely with cross-functional teams to deliver powerful, intuitive features that provide lasting value to both restaurant operators and their customers.

This role is an onsite position based at Shift4’s Toronto, Canada location. Relocation assistance may be provided.

Responsibilities:

1. Product Ownership
   Take full ownership of the Loyalty Program product, managing the vision, strategy, and roadmap to ensure it aligns with both customer needs and business goals. You'll be the go-to person for all things loyalty, driving the product's success and positioning in the market.
2. Product Development
   Lead the end-to-end product development lifecycle, from ideation and concept through to delivery. You’ll ensure that features are developed on time, meeting target release dates and timelines, while aligning with the larger strategic objectives of the business.
3. User Research & Feedback
   Conduct in-depth research with restaurant owners, managers, and customers to gather insights that inform product decisions. Continuously monitor user feedback to refine and iterate the loyalty program, ensuring it resonates with target audiences and addresses pain points effectively.
4. User Experience
   Champion a seamless and engaging user experience for both restaurant staff and customers. Collaborate with design teams to ensure the loyalty program is intuitive, user-friendly, and enhances overall POS system usability, maximizing customer satisfaction.
5. Agile Technical Skills
   Work closely with engineering teams in an Agile environment, writing user stories, defining acceptance criteria, and prioritizing backlogs. You’ll bring technical expertise to ensure the product is built efficiently, with a focus on quality and scalability.
6. Cross-Team Collaboration
   Collaborate with marketing, sales, customer success, and engineering teams to ensure alignment on product priorities, feature development, and go-to-market strategies. You'll foster strong communication and teamwork across departments to drive success in the loyalty program's launch and ongoing improvements.

Qualifications

• 2+ years of product management experience in a fast-paced environment, preferably within the restaurant or food & beverage industry
• Strong understanding of restaurant operations, challenges, and customer loyalty trends
• Experience with loyalty programs, particularly in the restaurant/foodservice or retail space
• Excellent communication, analytical, and problem-solving skills
• Ability to thrive in an Agile environment with a fast-moving product development cycle
• Occasional travel to Shift4 locations and customer sites (average of 2 to 3 days per quarter annually) within the U.S.

If you're passionate about revolutionizing restaurant customer loyalty, and you're looking for a fast-growing, high-impact role in a company set to expand globally, we’d love to meet you!

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