The role entails managing the Leadership Intelligence Platform, providing user support, handling data access requests, and collaborating with clients and IT for operational efficiency.
Who We Are
ghSMART is a premier leadership advisory firm trusted by CEOs, boards, and investors to solve their most critical leadership and talent decisions. For more than 30 years, we’ve partnered with many of the world’s most influential leaders and organizations to build winning leadership teams and amplify positive impact. Recognized for excellence, ghSMART consistently earns top rankings in industry surveys (e.g., Vault Consulting awards) and is featured in Forbes’ list of America’s Best Management Consulting Firms. Our culture is entrepreneurial and collaborative, with a strong focus on innovation and client success. Our team is made up of nearly 200 extraordinary individuals across the U.S., Europe, and APAC, who become trusted advisors to these leaders, helping amplify their positive impact on the world. We advise on the art and science of building winning leadership teams, doing meaningful work every day.
What You’ll Do
As a Product & Data Admin, you will play a pivotal role in ensuring the seamless operation and user experience of our Leadership Intelligence Platform. You’ll be the primary point of contact for platform and data access requests and troubleshooting, becoming a super-user and expert who empowers others through support. You’ll collaborate closely with ghSMART clients, consultants, client managers, product team, and IT, driving operational efficiency, data security, and user satisfaction. This role is essential for maintaining high standards of user satisfaction and operational excellence within the platform.
Responsibilities
- Become a super-user of the Leadership Intelligence Platform and provide expert support.
- Manage user access requests and ensure the right level of access. Audit frequently.
- Manage data and research access requests and maintain accurate records.
- Respond quickly to support requests and resolve issues or escalate as needed. Create and track JIRA tickets for unresolved issues.
- Monitor and report on platform usage, performance, and collaborate with IT and product teams.
- Support training sessions for users, integrating new features.
- Foster strong relationships with users and advocate for their needs.
You Bring
- 2+ years of experience in software administration, data security, or technical support.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills.
- Familiarity with JIRA or other support tools.
- Ability to learn quickly and adapt to new technologies.
- A collaborative, entrepreneurial spirit and commitment to continuous learning and improvement.
Why join ghSMART?
Meaningful Impact Everyday: We believe leadership is the greatest force for good. At ghSMART, whether you're guiding the world’s top leaders or helping power the firm from within, you play a vital role in solving our clients’ greatest challenge: building and developing talented, diverse teams that fuel lasting success. Together, we help leaders amplify their positive impact—on their organizations, their people, and the world.
Exceptional team, grounded in generosity: We have a team of extraordinary people united by excellence, humility, and a shared purpose. You’ll collaborate with brilliant colleagues who challenge and support you. Here, exceptional talent meets deep respect—where people show up with heart, and everyone has a place.
Freedom to Shape a Career with Purpose: You have the power to shape a career that aligns with your purpose—doing meaningful work that drives impact for the world’s top leaders. You’ll help solve challenges that matter while being supported by brilliant colleagues and trusted with the flexibility you need to recharge, perform at your best, and grow for the long term.
Have your voice and talents recognized. We are a flat organization that values proactivity and ability over bureaucracy and tenure. All our decisions and actions are guided by our Values and Credo - to help leaders amplify their positive impact on the world.
Learn why our consultants love working here.
We are ranked #1 or #2 in 10 Consulting categories by Vault. See what others think about working at ghSMART on Glassdoor.
Compensation
Certain US jurisdictions require ghSMART to include a reasonable estimate of the salary range for this role. We are built on a culture of freedom and flexibility, we operate fully remotely, and our team members balance deeply energizing, high intensity work, with flexible schedules to support life outside of work. Our compensation model reflects these values. Compensation for this role in the United States includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution, and a comprehensive benefits package. You should reasonably expect a base salary of $90,000 - $95,000. In addition, we offer an annual discretionary performance bonus.
Please be advised that all emails will originate from the @ghsmart.com domain; any other domains are fraudulent, should be ignored, and deleted.
ghSMART is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace across all of our global locations. We welcome applicants of all backgrounds and ensure equal employment opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our global policies and practices are designed to support an environment of respect and equity for all.
Top Skills
JIRA
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