Product Analyst (Application Support)

Closing Date (MM/DD/YYYY):

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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact
We’re looking for a collaborative analytical thinker who is passionate about client support to join our Application Support team. With your active listening, relationship-building and stakeholder engagement skills, you’ll facilitate solutions to support incident analysis and response. You’ll bring strong problem-solving and communication skills, combined with curiosity, adaptability, and a team-first mindset. Most importantly, you’ll embrace change, champion continuous improvement, and create impact. 

You’ll be part of an Agile team, working closely with FCC employees, business partners, the Service Desk and Domains to identify and resolve incidents.

If you’re a detail-oriented team player who embraces change and enjoys facilitating solutions for end users, this could be the role for you!

What you'll do

• Investigate and triage incidents reported by users/customers
• Guide users on application navigation
• Update troubleshooting documentation as part of our knowledge base and use this documentation in providing support
• Understand business needs, constraints and problems to identify solution options

What you'll bring to the team

Required qualifications:

• Bachelor’s degree in finance, marketing or commerce
• Minimum three years of experience in Technology or Operations sector
• Demonstrated ability and willingness to learn new tools
• General knowledge of systems analysis
• Strong interpersonal skills and the ability to communicate technical information in easy-to-understand language
• Lending business knowledge, ideally within agriculture
• Solid knowledge of FCC lending process

Preferred qualifications

• Technical knowledge and skills
• Ability to write and execute queries

Not sure you meet every requirement? We encourage you to apply anyway.