Product Adoption & Release Manager

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.   

About the Role  

The Product Adoption & Release Manager is responsible for ensuring high-quality product feature releases and driving effective customer adoption. Key areas of focus include coordinating seasonal and continuous product releases, supporting customer onboarding efforts, and serving as a subject matter expert in SaaS product and feature adoption.

This role partners cross-functionally with Product Management, Engineering, Enablement, and Customer Success to enhance rollout readiness, inform adoption strategies, and strengthen the organization’s ability to consistently deliver customer value—while enabling teams without taking on full execution responsibility.

What You’ll Do      

Release Management

• Own, and lead the planning and coordination of seasonal releases (3x/year) and lightweight continuous releases in between.
• Run release readiness activities across teams and ensure visibility of release scope, risks, and status.
• Support post-release monitoring and coordinate incident triage when product regressions occur.
• Facilitate post-mortems and feed learnings back into process improvements.

Feature Adoption Enablement

• Serve as an internal expert on adoption strategies and tools (e.g.,Pendo), including usage metrics, segmentation,in-app guidance, and targeting best practices.
• Partner with Product Managers during the planning and rollout of new features to help them design effective adoption strategies.
• Create and develop frameworks, templates, and guidance as standards used by the product teams
• Promote a shared understanding of adoption success across Product, CS, and Marketing.

Customer Onboarding Support

• Improve our customer onboarding experience by supporting scalable workflows, content strategy, and in-app guidance tools.
• Collaborate with Customer Success, Education, and Product teams to identify onboarding friction and propose improvements to improve the product onboarding while standardizing internal processes.
• Design tools that improve time-to-value and product activation, i.e. Flag activation in-app, upsell self-serve interface, Pendo guides, onboarding tours, etc.

Product Simplification & Deprecation

• Analyze product usage data (via Pendo, Looker, etc.) to identify underused or redundant features.
• Support Product Managers in the deprecation efforts by coordinating internal readiness, customer segmentation, and phased sunset communications.

Tooling & Operational Support

• Maintain and evolve internal systems such as our Entitlement System and Feature Catalog to ensure teams can consistently activate and track feature usage.
• Collaborate with Engineering and DevOps to ensure a smooth release and rollout processes, advocating for automation where appropriate.
• Continuously improve internal documentation, tooling, and workflows to support repeatable, scalable product operations.

What You Bring to the Team  

• Bachelor's Degree in Business, Commerce, Engineering, Computer Science, etc
• 4-6 years of experience in Product Operations, Release Management, or Enablement within a SaaS environment
• Proficiency with tools such as Pendo, Jira, Confluence, and business intelligence platforms (e.g., Looker, Tableau)
• Strong skills in project coordination, facilitation, change management, and stakeholder engagement.
• Ability to navigate ambiguity and support cross-functional teams in making informed, strategic decisions.
• Excellent communication and cross-functional influence skills, with a coaching mindset that supports execution without direct ownership.
• Bilingual proficiency in English and French is considered an asset

Why Join AlayaCare? 

Work With Purpose 

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. 

Grow in a High-Trust Culture 

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. 

Balance That Works for You 

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. 

Benefits That Matter 

• Equity in a well-funded, scaling company. 
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts. 
• Parental leave top-up and family support programs. 

Inclusive by Design 

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. 

Location and Work Model 

This role is based in the Greater Montreal Area. At AlayaCare, our hybrid model includes set in-office collaboration days, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork. 

Ready to Join Us? 

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. 

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. 

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].