Process Architect Senior Manager - Deal Solutions

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Job Summary

The Senior Manager of Process Architecture will lead process redesign and improvement initiatives of the Deal Solution and Contracts lifecycle, translating business objectives into optimal process design, in collaboration with our product managers and product owners. This hands-on role requires extensive experience in gathering process information from subject matter experts across business areas and translating it into documented process maps to ensure clear communication and alignment. The ideal candidate will be a customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions. They will also have a proven track record of collaborating with cross-functional teams and driving the adoption of new processes to achieve desired outcomes. 

This role with report into Sales Experience Product Manager. 

Responsibilities 

Process Design and Optimization

• Lead the design and re-engineering of Deal Solution, encompassing customer needs, sales, commercial considerations, capacity aspects, and the contract lifecycle to improve operational and scalability, aligning long-term strategies with organizational goals. Utilize structured problem-solving methodologies e.g., Six Sigma, Lean, to diagnose challenges, conduct root cause analysis, and develop sustainable solutions. 

• Gather and analyze customer feedback through surveys and interviews to identify pain points and preferences, translating insights into process improvements that enhance customer satisfaction and loyalty

• Create and maintain comprehensive process documentation including process maps and flowcharts, while utilizing advanced modeling techniques to visualize complex processes and their interdependencies

• Ensure compliance with regulations and industry standards, identifying risks associated with process changes and developing effective risk mitigation strategies

Testing Strategy Development

• Develop and execute comprehensive testing strategies for new processes and technology implementations, ensuring alignment with business requirements. This includes creating detailed test cases and scenarios that cover all functional areas, leading functional, integration, and user acceptance testing (UAT), and analyzing results to provide actionable feedback to stakeholders for necessary adjustments

Change Management and facilitation

• Implement effective change management for new processes and systems

• Develop and lead training initiatives as needed

• Identify and address risks that hinder the adoption of new processes

• Collaborate with senior leadership and stakeholders to define business needs, process requirements, and build consensus on strategic initiatives

• Facilitate interactive workshops with cross-functional teams to brainstorm, map processes, and identify improvement opportunities, ensuring stakeholder alignment on objectives and outcomes

Performance / Risk Metrics and Reporting

• Establish and monitor key performance indicators (KPIs) to evaluate process performance. Analyze data to provide insights and recommendations for continuous improvement initiatives

Technology Strategy and Integration

• Collaborate with IT and digital transformation teams to identify and implement innovative technology solutions that enhance process efficiency. Ensure technology investments align with business objectives and deliver measurable value

Contribute to a culture of continuous improvement

• Provide guidance and mentorship to junior process architects and business analysts.  Foster a culture of continuous improvement and knowledge sharing within the team

Qualifications 

• 8+ years leading cross-functional end-to-end process redesign, transformation, and improvement initiatives  

• Bachelor’s degree in a related field 

• Continuous Improvement Certification - Lean Six Sigma or Lean Practitioner preferable 

• Demonstrated ability to translate process improvement opportunities into simple, practical actions 

• Success at leading cross-functional workshops and alignment events  

• Demonstrated success influencing senior leadership decision making, facilitating problem solving, and mediating conflict  

• Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization  

• Strong Deal Solutioning and Contracts Lifecycle business process expertise and analytical skills, with the ability to use data to drive insights and action 

• Able to collaborate and influence cross functionally 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.