Pro Product Specialist

Ready to be a Titan?
 

You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring company revenue and customer success.
What you’ll do:

• Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.

• Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.

• Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.

• Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.

• Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.

• Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.

• Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

What you’ll need:

• 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.

• BA/BS degree preferred.

• Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.

• Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.

• Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.

• Intermediate level understanding of value drivers in recurring revenue business models.

Be Human With Us:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $58,400 CAD - $87,600 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.