Privacy Program Manager

Clio is seeking an experienced and motivated Privacy Program Manager to operate, mature, and scale our global privacy program. You will play a critical role in ensuring our products, processes, and data handling practices comply with international privacy regulations (GDPR, CCPA/CPRA, PIPEDA, Australia Privacy Act, etc.) and align with industry best practices. Working cross-functionally, you will embed privacy principles into our culture, procurement, product development lifecycle, and build trust with our customers

This role is available to candidates across Canada, excluding Quebec. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) then you will be expected to be in office twice per week on days of your choice. If you are not local to our hubs, then you may work remotely across Canada, but our offices are open to you if you would like to visit.

• Program Management & Automation: Maintain and adapt the company's privacy program, policies, procedures, and internal knowledge base as Clio continues to grow.

• Compliance Monitoring: Ensure compliance with applicable privacy laws and regulations in our existing markets (GDPR, CCPA/CPRA, PIPEDA) and emerging jurisdictions.

• Metrics & Reporting: Define, track, and report on key privacy program metrics.

• Risk Assessment: Conduct and oversee Data Protection Impact Assessments (DPIAs), Privacy Impact Assessments (PIAs), and Legitimate Interests Assessments (LIAs) for new products, features, and processing activities.

• Policy & Training: Develop and update privacy training and awareness programs, fostering a privacy-forward mindset and coaching junior team members.

• Data Subject Rights: Participate in our Data Subject Access Request (DSAR) pipeline, ensuring comprehensive coverage across all in-scope platforms.

• Cross-Functional Collaboration: Partner closely with Legal, Engineering, Security, IT, Marketing, HR, and Sales teams to integrate Privacy by Design principles and conduct Privacy Threshold Assessments.

• Incident Response: Contribute to Business Continuity and Incident Response programs.

• Vendor Risk Management: Assist in reviewing and assessing third-party vendor privacy practices and support the negotiation of Data Processing Agreements (DPAs).

• Stay Current: Monitor evolving privacy laws, regulations, enforcement trends, and global best practices, advising the business on potential impacts and necessary changes.

• Privacy certifications (e.g., CIPP/US, CIPP/E, CIPM, CIPT).

• 5+ years of direct experience in privacy program management, data protection, or a closely related legal/compliance role.

• Demonstrated knowledge of major global privacy regulations (GDPR, CCPA/CPRA, PIPEDA required; familiarity with Privacy frameworks from ISO, NIST are a plus).

• Proven experience developing and implementing privacy policies, procedures, and controls.

• Experience conducting privacy risk assessments (DPIAs/PIAs).

• Experience managing DSAR workflows and tools.

• Strong program/project management skills with the ability to track and contribute to multiple projects simultaneously.

• Excellent communication (written and verbal) and interpersonal skills, with the ability to effectively collaborate with technical and non-technical teams.

• Experience working within a technology or SaaS company environment.

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• Experience using privacy management software (e.g., Securiti.ai, TrustArc).

• Candidates with experience in companies with SaaS delivery models preferred.

• Familiarity with cloud computing environments (AWS, GCP) and SaaS architecture.

• Experience reviewing and negotiating Data Processing Agreements (DPAs).

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers