Principal Product Manager, Nexus

interface.ai is the leading Agentic AI platform transforming how financial institutions operate and serve their members. Trusted by over 100 credit unions and community banks, we deliver millions of intelligent, secure interactions every day across voice, chat, and internal employee tools.

Our mission is to drive financial wellness, operational excellence, and automation through deeply integrated AI solutions. We're a fast-growing, venture-backed startup where product builders shape the future.

Nexus is our Frontline AI Assistant and Co-Pilot for employees at financial institutions-built to supercharge productivity across contact centers, branch operations, and back-office workflows.

It combines dynamic knowledge retrieval, AI-assisted decisioning, and transactional support with human-in-the-loop capabilities - enabling employees to serve customers faster, more accurately, and with confidence.

From assisting a call center agent during a live interaction to guiding a branch rep through a complex transaction, Nexus acts as the intelligence layer between institutional knowledge, digital workflows, and human operators.

This product has untapped growth potential in the industry - and we’re looking for a Principal Product Manager to take it to the next level.

• Nexus sits at the intersection of automation, knowledge, and human collaboration - an area with huge latent demand and limited innovation.
  
• You will define a product used daily by employees at hundreds of banks, solving for real operational efficiencies and enabling faster, better service.
  
• This is a zero-to-one-to-scale opportunity to build a category-defining employee-facing AI platform-and shape how agentic AI augments institutional workflows.
  

• Own the end-to-end roadmap for Nexus across use cases: real-time agent support, knowledge access, action recommendations, and transaction co-piloting.
  
• Define how Nexus evolves from a knowledge system to a true agentic assistant that intelligently supports every employee role in a financial institution.
  

• Design interfaces and workflows that enable real-time employee-AI collaboration, including edge-case handoffs, override options, and guided workflows.
  
• Enable proactive suggestions, task automation, and compliance-sensitive decision support within everyday tasks.
  

• Build product flows that serve branch reps, call center agents, and back-office teams through shared components and tailored contexts.
  
• Ensure Nexus provides consistent and contextual value across roles, channels, and operational tiers.
  

• Collaborate with engineering and research to tune knowledge algorithms, dynamic context handling, and intelligent document routing.
  
• Prioritize performance, precision, and explainability in AI outputs-while collecting feedback to improve agent learning over time.
  

• Lead the development of tools that allow banks to manage and curate content at scale: tagging, versioning, permissions, workflows, analytics.
  
• Promote self-service interfaces that empower administrators to onboard new content and workflows without engineering support.
  

• Define APIs, SDKs, and embed strategies to connect Nexus with CRMs, core banking systems, ticketing tools, and internal portals.
  
• Ensure every integration maintains low latency, context preservation, and enterprise-grade security.
  

Within 6–12 months, you will:

• Launch AI-assisted support features that reduce call handling time and increase employee confidence in frontline service.
  
• Deliver tools that make institutional knowledge searchable, actionable, and personalized to roles and context.
  
• Enable human-in-the-loop decision flows that streamline transaction execution with compliance safeguards.
  
• Build strong usage, retention, and internal efficiency metrics with measurable impact across institutions.
  

• 5+ years in product management, with hands-on experience building enterprise platforms or AI-powered internal tools.
  
• Experience working on B2B - Enterprise SAAS, productivity tools, decision-support systems, or intelligent assistants.
  
• Background in software engineering, ML, or systems architecture, and fluency in technical conversations with engineering and research teams
  
• Deep understanding of cross-functional workflows in contact centers, sales ops, or service operations - preferably in financial or regulated domains.
  
• Demonstrated ability to own complex product areas from inception to large-scale deployment.
  

• Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.
  
• Familiarity with financial service operations, compliance frameworks, or call center optimization strategies.
  
• Background in AI-powered UX, retrieval systems, or real-time feedback-driven optimization.
  

• Define a foundational internal AI product used across employee roles at the world’s most customer-trusted institutions.
  
• Shape human-in-the-loop AI where agents and assistants collaborate in real-time to enhance service outcomes.
  
• Solve unsolved problems in institutional knowledge flow, response accuracy, and workflow productivity.
  
• Operate with full ownership in a high-trust environment, working closely with elite engineering, ML, and customer teams.
  

Scale with a fast-growing company where your product decisions directly shape how the industry adopts AI

Compensation:

• Compensation is expected to be between $180,000 - $210,000. Position has a bonus and Stock component. Exact compensation may vary based on skills and location.

What We Offer:

• 🏥 Medical/Dental/Vision Insurance
• 🏝 PTO & Holidays
• ✨ Life Insurance