Principal Product Manager, Extensibility

At Ada, Product Managers own their work end-to-end, shaping every stage—from ideation to market launch. This is a highly visible, high-impact role, where you’ll play a key part in defining and delivering innovative AI-driven experiences.

We’re looking for a driven Principal Product Manager who thrives in complex, fast-moving environments. You embrace challenges, act decisively, and relentlessly pursue results. You are curious by default, asking ‘why’ until you get to the root of a problem. Your decisions blend data, intuition, and customer insight, ensuring everything you build is intentional, high-quality, and deeply integrated into the broader product.

You focus on what matters most, prioritizing a few, high-impact initiatives that elevate the entire platform. You think ahead, architecting strategies that not only solve today’s challenges but also position Ada for what’s next.

• Lead the evolution of Ada’s extensibility platform, defining the strategy and roadmap for APIs, webhooks, and SDKs that empower customers and partners to build tailored, high-impact integrations with Ada.
• Accelerate developer productivity with best-in-class documentation and tooling, focusing on structured examples and clear specifications that enable both developers and AI coding agents to build with speed and confidence.
• Collaborate across teams and with external partners to identify new extensibility needs, validate novel integration patterns (e.g. MCP), and deliver product improvements that meet the diverse demands of enterprise environments.
• Open new integration pathways into and out of Ada, anchoring on high-value use cases while enabling the platform flexibility required to unlock usage patterns we haven’t yet imagined.
• Grow and streamline adoption of the Integration Framework, making it easier for internal teams and third-party developers to build and publish integrations that any customer can install with minimal effort.
• Drive API usage and ecosystem expansion by tracking adoption, improving performance, and partnering with go-to-market teams to deliver extensibility-driven value across Ada’s customer base.

• Proven product leadership – At least 5 years of experience in product development (engineering, design, or product management), including 2+ years in a product management role, driving products from concept to launch.
• A builder’s mindset in a greenfield space – You thrive in ambiguity, using creativity, experimentation, and rapid iteration to define entirely new product patterns rather than optimizing existing ones.
• A strategic and execution-focused approach – You can define and execute on a long-term strategy, delivering incremental value at every stage while keeping the bigger picture in focus.
• Technical fluency – You have a deep understanding of API design and SDK development, ensuring Ada’s API are powerful, and easy to integrate. You collaborate closely with engineers to architect scalable, well-documented APIs, focusing on developer experience, usability, and long-term maintainability.
• A strong customer focus – You are relentless in understanding real-world customer problems, balancing big-picture thinking with an obsession for crafting the right details.
• An ability to lead with influence – You bring people along by inspiring, aligning, and advocating, not by authority. You collaborate across engineering, design, and business teams to bring your vision to life.
• Bias for action and problem-solving – You are self-motivated, proactive, and creative, turning challenges into opportunities and driving momentum even in uncharted territory.

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