Partner Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We're looking for a Partner Manager, Amex GBT Partner Solutions (GPS) to join our growing team. If you're passionate about travel, making connections, driving value, working with others, and providing a world-class experience for our affiliate partners, you might be perfect for our team.  Reporting into and supporting the Director, Partner Relations, GPS.  The Partner Manager position is responsible for owning and managing GPS Affiliate partner relationships for a portfolio of affiliate partners. This includes but is not limited to: Being an innovative team member with a focus on driving value, partnership optimization, and building strong relationships, along with responsibility for retention, profitability, and revenue growth. 

What You'll Do:

Manage Affiliate partner Relationships

• Global point person for all affiliate items
• Develop a strong partnership with the Affiliate partner
• Works closely with the Director and key workstream owners to resolve issues and opportunities
• Employ a consultative approach in driving partnership value for the Affiliate partner and GBT
• Navigate within GBT to drive value and solve any issues on behalf of the Affiliate partner
• Assist implementation of new affiliates and/or new business within partner

Implement Strategic Initiatives

• Supporting the enhancement of the GPS value proposition to the Affiliate partner - via consultation, technology road mapping, and content and revenue optimization.
• Differentiating and reinforcing GPS’s value consistently through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for Affiliate partners, and proactively communicating trends, innovations, and best practices to internal partners and leadership. 

Affiliate Partner Retention

• Deliver differentiated value to the Affiliate partner, which leads to satisfaction, revenue growth, increased GBT technology adoption, and retention

Portfolio Management/Maintenance

• Strong competence in commercial matters

• Affiliate partner/Account Relationship Management
• Strong time management skills and ability to handle multiple concurrent tasks in parallel
• Opportunity analysis and a solid level of analytical skills
• SNAP/AccessIT case creation for portfolio configuration and setup
• Administrative tasks
• Navigating Vendor portals and providing access to portfolio

P&L Management

• Lead annual/quarterly global business reviews

Availability to travel (up to 15%) is needed in this role.

What We're Looking For:

• 2-5 year’s global account/client management – travel industry experience
• GDS experience preferred (Sabre & Travelport)
• Extensive customer/client-facing experience globally
• Strong business and financial acumen and the proven ability to drive results and achieve targets are required.
• Strong influencing and consultative skills and initiative management ability
• Adept at learning new technology
• Ability to identify business opportunities and take a proactive approach
• Experience in uncovering opportunities to drive value, revenues, and Affiliate partner satisfaction
• Demonstrated ability to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter expert.
• Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
• Proven executive-level presentation skills
• Strong problem solver and experience working within a matrixed environment
• Organized, disciplined, and responsive approach
• Location: US or Canada (Virtual)

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!