Operations Manager - Sales

About The Sales Factory

The Sales Factory is a rapidly growing B2B Business Development company on a mission to set the gold standard in outbound sales prospecting. We empower organizations to close more deals through superior research, enhanced qualification, and early-stage engagement in the sales funnel. Our prospecting teams leverage cutting-edge technology to identify the right target audiences, allowing our trained Business Development Representatives to advance opportunities down the pipeline using proprietary strategies. We deliver layups, not just leads, to our clients. ​​

At The Sales Factory, you’ll be part of a collaborative, high-energy team dedicated to driving growth and innovation. We move fast, embrace challenges, and empower our people to take ownership of their work. If you thrive in a startup environment and love solving problems, this role is for you!

Role Overview

We’re looking for an experienced Operations Manager to help build and scale our internal operations. In this role, you’ll work closely with the executive team to implement efficient processes, manage reporting across departments, and ensure accountability at every level.

This is a hands-on role for someone who thrives in a fast-paced environment, loves optimizing workflows, and isn’t afraid to roll up their sleeves. You'll play a critical part in keeping our leadership team aligned and our operations running smoothly as we continue to grow. This is an ideal role for an experienced Operations professional who thrives in fast-paced environments and is ready to step into a leadership position with room to grow.

What You'll Do

• Build and Optimize Processes: Develop and implement SOPs to streamline operations across the company. Maintain a centralized, accessible repository for training and onboarding.
• Drive Reporting & Insights: Create and manage weekly and monthly reporting across Account Management, Sales, Administration, and Executive tasks to support data-driven decisions.
• Executive Team Coordination: Keep leadership aligned by tracking priorities, following up on action items, and ensuring tasks and deadlines are met.
• Accountability & Project Management: Build tracking systems (Trello) for KPIs and key projects, providing regular updates to the CEO and executive team.
• Administrative Support: Step in as needed to support leadership with scheduling, documentation, and other high-level administrative tasks.

What You Bring

• Experience: At least 2 years in an operations or project management role, preferably in a fast-growing or startup environment. Proven experience supporting executive teams is essential.
• Technical Proficiency: Comfortable with tools like Trello, HubSpot, Google Drive, and Excel.
• Organizational Excellence: Strong attention to detail and the ability to manage multiple projects and priorities.
• Proactive Mindset: You anticipate needs, follow through on tasks, and drive initiatives to completion without hand-holding.
• Communication Skills: Confident communicator, able to interact effectively across all levels of the organization.

Why TSF?

• Make an Impact: Your work will directly influence the efficiency and growth of the business.
• Growth Opportunities: As we scale, so will your role and responsibilities.
• Collaborative Culture: Work with a supportive, high-performing team that values continuous improvement.
• Competitive Compensation: Including performance-based bonuses, health & dental benefits, and opportunities for professional growth.

We offer competitive compensation, a performance-based bonus package, and comprehensive benefits, including health and dental coverage. As we grow, so do the opportunities for professional development and career advancement.