Operational Excellence Advisor

Are you driven by continuous improvement, organizational performance, and making a tangible impact on operations? At iA, you will actively contribute to shaping the future of a North American leader in insurance and wealth management, recognized for its Lean culture and strong commitment to operational excellence.

As an Operational Excellence Advisor, you will play a key role in supporting leaders and teams by aligning operations with strategy, increasing the maturity of practices, and delivering sustainable results—both in the short and long term.

As an Operational Excellence Advisor, you will act as a true performance catalyst. Your responsibilities will include:

• Improving sector performance by implementing elements of the integrated performance strategy, while ensuring initiatives are aligned with the organization’s strategic objectives.

• Developing, delivering, and monitoring performance improvement plans in support of operational priorities, business challenges, and strategic directions.

• Acting as a trusted advisor to optimize operational effectiveness and efficiency, leveraging proven methodologies, including Lean.

• Contributing to a high-performance culture by training, coaching, and supporting leaders and their teams in Lean, performance management, and continuous improvement.

• Facilitating the adoption, integration, and increased maturity of virtual performance management rooms (ObeiA) in collaboration with process experts, while supporting effective change management.

• Promoting cross-functional communication and collaboration to ensure consistency, synergy, and flow in the execution of organizational strategies, notably through performance forums.

We are looking for someone who:

• Holds a university degree in Business Administration or a related field.

• Has 5 to 10 years of experience in strategic advisory roles or operational excellence.

• Is recognized for strong facilitation skills, a structured approach, and the ability to mobilize stakeholders in change environments.

• Demonstrates strong influencing skills and ease in collaborating closely with executive and leadership teams.

• Stands out for excellent communication and leadership skills, enabling impact at all levels of the organization.

Intermediate level of English proficiency, as the role requires daily conversations with unilingual English‑speaking colleagues and partners, as well as the ability to read, understand, and produce business documents (e.g., deliverables, presentations, written communications). These interactions will notably take place with subsidiaries located in the United States and Canada, as part of projects, workshops, and the sector’s day‑to‑day activities.

• An environment where learning, development, and continuous improvement are at the heart of performance.

• A healthy, fair, inclusive, and safe workplace where everyone’s potential can fully thrive.

• A hybrid work model, supported by flexibility and inspiring workspaces.

• Competitive benefits, including flexible group insurance, a competitive pension plan, employee share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and more.

Invest in your talent and apply today!

Hesitating to apply?
At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply—your place may be with us, and we want to get to know you.

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.