Network Operations Specialist / SME (Hybrid)

We're seeking someone to join our team as a Network Operations Specialist / SME in Enterprise Network Services to build and secure large-scale networks and provide a deep understanding of modern networking, especially in complex, high-security environments.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Cloud & Infrastructure Engineering position at Director level, which is part of the job family responsible for managing and optimizing technical infrastructure and ensuring the seamless operation of IT systems to support business needs effectively.
 

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you'll do in the role:

Network Operations & Stability (Core Responsibility) 

• Operate and maintain large, secure enterprise network infrastructures across production and non‑production environments. 

• Ensure high availability, resiliency, and performance of network services supporting critical business workflows. 

• Monitor network health, identify risks, and drive proactive remediation to prevent incidents. 

• Open to work shift hours including on weekends. 

Break-Fix & Incident Response (Core Responsibility) 

• Act as a senior escalation point (L3) for incidents raised by L1/L2 support teams, including real‑time issue triage and resolution. 

• Pick up and respond to operational phone calls / bridge lines during incidents, outages, and severity events. 

• Participate in incident bridges, root cause analysis, and post‑incident reviews to improve operational processes. 

• Collaborate with vendors and internal teams during critical incidents to restore service quickly and safely. 

• Perform deep‑dive root cause analysis (RCA) and document corrective and preventive actions. 

• Work closely with application, infrastructure, and business teams during incidents and changes. 

• Engage vendors and service providers during hardware failures, circuit issues, and platform defects. 

• Clearly communicate technical status and impact to both technical and non‑technical audiences. 

Operational Design Review & Supportability 

• Assess designs from an operations and break‑fix perspective, ensuring: 

• Clear fault domains 

• Predictable traffic paths 

• Effective monitoring and alerting integration 

• Ensure new designs can be effectively supported by NOC and L1/L2 teams, including clear escalation points and runbooks. 

• Identify design gaps that could lead to operational instability or repeated incidents and recommend improvements 

• Support upgrades, migrations, and technology refresh initiatives within enterprise networks. 

What you'll bring to the role:
 

• 10+ years of networking experience - ideally in financial services, technology vendors, or systems integrators.
• Expertise with Ethernet technologies (STP, 802.1x, VPC, Multilayer Switching, Leaf-Spine IP Fabric).
• Decent knowledge in OSPF(primary IGP), BGP(iBGP+eBGP), MP-BGP/Segment Routing/MPLS, DMVPN, VXLAN, VRFs, Multicast(PIM Spare-Mode/IGMP/MSDP), Route Policies and Redistribution.
• Hands-on experience with Cisco ASR, Nexus, Catalyst and Arista switches, and network operating systems (Cisco IOS, IOS-XE, NXOS, IOS-XR, Arista EOS).
• Strong background in network security concepts, multi-tier security architectures, and best practices for segmenting production and non-production networks. Experience with network tools such as Wireshark, Infoblox, HPNA, Splunk, Sevone, ServiceNow.
• Familiarity with project/task management tools like JIRA, especially Agile/Kanban methods.

At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

Build a career with impact. Visit morganstanley.com for more information.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.