Multi-Line Claims Specialist - Ontario

About the role.

The Multi-line Claims Specialist is accountable for executing accurate, efficient, and compliant claims handing that is rooted in world class service. We are seeking experienced multi-line Claims professionals with a passion for customer service and a proven record of success. The position encompasses the delivery of flawless service to our members and brokers partners.  PURE’s Multi-line Claims Specialist is a key member of the overall Claims team and interacts heavily with Underwriting and Risk Management colleagues in Canada.

The role with report directly to the VP, Canadian Zonal Claims Manager and must be located in Ontario.

What you’ll do.

• Execute and/or coordinate the investigation, documentation, analysis and resolution of multi-line P&C field and desk adjusted claims.

• Handle claims in a quality manner delivering on standards of accuracy, efficiency, customer service and regulatory compliance. 

• Proactively manage claim progressions and ensure impactful communications on claim status with members, brokers, and other stakeholders.

• Operate within assigned authority for coverage determinations, claim resolutions, reserving & issuing payments for loss & loss adjustment expenses. 

• Minimize avoidable adverse financial development by ensuring initial loss and expense reserves are timely established, reviewed regularly and updated when necessary.

• Appropriately manage vendor partner activities, including but not limited to acting as a Claims Examiner on files with an independent adjuster involved.

• Identify and pursue subrogation recovery opportunities.

• Represent the company in interactions with members and brokers, as well as internal stakeholders in underwriting, product management and finance.

• Collaborate with Underwriting and Risk Management peers on new risks.

• Other relevant responsibilities and tasks as assigned.

What we’re looking for.

• Individuals with 8+ years of prior P&C claims experience.

• A bachelor’s degree is preferred.

• CIP, FCIP or CRM designation is preferred.

• Experience in the high-net-worth industry is preferred.

• Bilingualism in English and French is an asset, but not necessary

• Proficient in Microsoft applications and industry-specific technology (e.g. Xactimate, Guidewire, etc.).

• Strong relationship management and customer services skills.

• Ability to work independently.

• Ability to travel within assigned territory to members’ homes is required.

• Excellent interpersonal, listening, organizational, written, and oral communication skills.

• Attention to detail, analytical and solid problem-solving skills.

• Ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.

• Agile learner who can quickly absorb information and apply it to current business situations.

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What We Do

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.

We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that ​our members never want to leave.

Who We Are

We want to be transparent about what we expect from each other.  From PURE, you can expect:

Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.

Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.

Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.

A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

Who You Are

All of the strongest relationships are a partnership- a two way street. So here’s what we ask of you:

• Aim to bring your best every day: you’re here because you want to be part of a team that makes a real impact and aims high.
• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
• Get comfortable being uncomfortable: we face tough moments and obstacles with a “courage over comfort” approach and a positive, solutions-oriented mindset.
• Be a culture builder:  building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

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Want to Learn More?

• [Our Values]

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• [Our Community Impact]

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