Mobile Team Manager

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

As a member of the Personal and Business Banking team at CIBC, you will lead and coach a team of Mobile Financial Service Representatives at CIBC kiosks located within multiple Costco Warehouses , working towards a shared goal—delivering an exceptional client experience and deepening client relationships. As a Mobile Team Manager, you’ll inspire your team to perform at their best, champion a “One Team” approach, and connect each client with the right advice to meet their financial needs. The Mobile Team Manager and their team will focus on sales of CIBC deposit accounts and focus on uncovering referral opportunities for our banking centres.

This role is located inside Costco warehouses with extended hours of business and requires rotational shift work Monday to Sunday between the hours of 9:00 AM and 8:30 PM, based on the warehouse hours. You will be required to work on weekends and some statutory holidays. Commuting to meet your team members at nearby Costco Warehouses is required, as kiosk locations change every 4 to 6 weeks.

How you’ll succeed 

• Client and Community Engagement -  Lead by example to deepen client relationships and meet financial needs, while providing a high standard of service. Encourage employees to resolve client concerns quickly, escalate when necessary, and empower clients to utilize self-service channels. Build a culture of collaboration across client offers to ensure clients are served by those best able to meet their needs. Act as a CIBC community champion, conducting business development within Costco Warehouses and the broader community.
• People Leadership -  Create a positive and productive working environment, recognize team contributions, and lead and coach a successful client service and financial services team. Advocate CIBC within the community to recruit employees who demonstrate our values. Ensure compliance with policies, standards, and controls. Protect CIBC’s assets and reputation, and manage risk by adhering to regulatory guidelines and operational procedures.
• Results Driven Leadership - Build and coach a high-performing team focused on improving client experience, deepening relationships, and consolidating business to CIBC. Champion practice management processes and support the team in achieving goals. Monitor business performance, implement action plans to close gaps, and work as one team to increase overall performance.
• You can demonstrate experience in financial services industry with well-developed sales management and advisory coaching experience and skills. Solid understanding of sales and sales management processes as well as the knowledge required to ensure the delivery of an efficient and effective client experience while maximizing business opportunities.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. 
• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve. 
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. 
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. 
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others. 
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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