Media Experts - Supervisor, Operations

Position Summary

Media Experts is seeking a Client Operations Supervisor within its Operations team. Under the supervision of the Group Director, you will be tasked with assisting in a wide variety of Operational areas and process improvement initiatives within the company. The ideal candidate will bring strong back-end problem-solving abilities and a genuine interest in automation, process optimization, data management, and visualization. Success in this role requires the ability to work independently, approach challenges creatively, and develop innovative solutions.

Key Responsibilities

• Supervise day-to-day media operations, ensuring deadlines and quality standards are met
• Monitor workflow to identify bottlenecks and implement process improvements across planning, activation and backend financial processes..
• Provide training and guidance on standard operating procedures
• Assist with the implementation of new programs/software, training, and implementation plans
• Liaise with Finance/Planning/Activation/Analytics teams for process application, change management and adoption methods
• Assist with writing standard operating procedure process documents
• Assist with ad hoc process improvement projects
• Escalate and resolve operational challenges quickly to minimize impact on client campaigns
• Monitor client Budget Control Reporting, provide timesheet analysis, and ad hoc operational requests for assigned client list

Desired Skills & Experience

• Strong aptitude for learning new technology/platforms
• Loves challenges and excels at problem-solving
• Self-starter and able to work within a team and individually
• Advanced skills in the use of Excel (including macros and VBA coding) are an asset but not required; intermediate Excel skills are required (VLOOKUP, Pivot tables, etc.)
• High Attention to detail with strong quality control focus
• Strong organizational and project or product management skills
• Media Planning and Buying Agency experience is desired
• Change Management designation, such as Prosci certified an asset but not a requirement.
• Tools used: M365 (Teams/SharePoint), Microsoft Office suite (special attention to Excel), Asana for Project Management, Camphouse / Guideline Planning, Tableau, SAP

Working collaboratively with Canada’s most iconic brands, Media Experts’ mission is to forge deeper connections with consumers. Our comprehensive view of this diverse and ever-changing landscape allows us to create impactful integrated media solutions. Since 1981, we have stood out as pioneers, thought leaders and mavericks. Our playbook for success is built on innovative approaches and unique technologies and is firmly rooted in our culture of care and commitment to our partners and collaborators. We are uniquely positioned to help our clients win in the Canada of today and tomorrow.

Media Experts is a leading full-service media agency delivering integrated solutions for clients such as Bell Canada, Honda, Netflix, Interac, Moosehead, Pizza Pizza, Royal Canadian Mint and Specsavers. With three offices strategically located in Montreal, Toronto, and Vancouver, Media Experts is part of the IPG Mediabrands network. For more information, please visit www.mediaexperts.com. 

What's in it for you?
•    Generous paid time off with a minimum of 37 paid days off including vacation and monthly wellness days. We also have four-day long weekends, half-day summer Fridays, and meeting-free Friday afternoons year-round.
•    A flexible hybrid work model that works for you.
•    A focus on personal development with formal training opportunities, including mental health training and inclusion education for everyone.
•    A chance to be part of and grow within a global network of agencies.
•    The opportunity to contribute to our company culture by joining one of our many community-based employee groups, such as Black Employee Network, Girls on Fire, Hispanic or Latinx Alliance, Neuro Network, Pan-Asian Network, and Rainbow Lounge.

Media Experts is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, colour, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to [email protected].