Marketing Lead, Customer Success (oxio)

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:Regular

Job Description :🤗 About oxio

We believe in equal access to the internet and the opportunities that come with it.

The internet means something different to everyone—a way to stay in touch, travel, shop, learn, create. To us, it’s a way to empower people—to connect everyone to the opportunities the internet provides in a secure, accessible and convenient way. We’re here to share the importance of equal access one story, post, meme, stream, game, wiki, email, connection (phew) at a time. We‘re here because we believe that if everyone had equal access to the opportunities found on the internet, we’d see a lot of pretty great things from a lot of unexpected people.

We’re here to share the internet. Because the internet is awesome and we heart it.

At oxio, we all work remotely. For us, remote is not a challenge to overcome. It's a clear business advantage. And our culture and product reinforces that belief.

oxio operates in agile mode,  under the Cogeco Connexion Inc brand. This role might offer opportunities within the larger North American organization.

🎭 Role

We're looking to hire a Marketing Lead, Customer success within our Marketing team. The telco industry landscape in Canada is evolving and we are looking for the best-in-class marketers with a winning, start-up and innovative mindset to help oxio pursue its fast growth and continue to be one of the most loved ISPs in Canada. Someone that will be responsible to build from the ground up innovative programs to improve our satisfaction score, a unifier around our customer journey and a marketer that will instill customer advocacy at oxio. Someone who has strong business acumen, collaborative mindset and that has experience in scaling-up an online business. In this role, you’ll need a transformational and intrapreneurial mindset with a drive to change the way it has always been in the telecom industry by bringing innovative marketing programs. 

You’ll be joining a team of 8 marketers.

📽 The job and what you’ll need to get it done.

• You’ll play an active role in building base management strategies to reduce churn ;

• You’ll be responsible for defining our loyalty and customer relationship approach, with a focus on profitable growth;

• You’ll be in charge to renew, revamp and explore further opportunities of our referral program;

• You’ll be responsible to enhance customer NPS and prioritize key customer journey improvement and influence digital/product/operation roadmap;

• You’ll implement CX best practices so drive more automation and seamless experience, leveraging new techs; 

• You’ll work closely with the Brand team to reinforce our value proposition with a customer base focus;

• You’ll work closely with the partnership manager to develop co-programs to build long lasting relationships with our customers; 

• Agile Marketing Leadership: Act as a key member of a cross-functional squad, contributing to the development and execution of agile marketing strategies that respond to market needs and customer feedback; 

• Performance Tracking: Integrate with a test & learn approach marketing strategies and Monitor and analyze campaign performance metrics to improve ROI;

• You’ll keep up to date with market developments, latest digital technologies and competitor strategies. 

🎖️ Qualifications

• 7 years + of experience in a leadership marketing role / digital marketing 

• Back ground: loyalty, CX retention & referral, strategic marketing manager role (business model, growth strategies, etc) 

• Experience growing a digital brand and versatile profile

• Ability to build and implement strategy E2E : we are a start -up with no hierarchy 

• Data-driven, analytical and strategic thinking 

• Ability to work under pressure in a highly competitive market 

• Comfortable in an agile environment

Other things that might be of interest to us:.

• You are as ambitious as we are :) 

• You are proactive and learn quickly.

• You’ve help to the success of growing an online/digital business

• You have business creativity and business acumen 

• You are savvy about technology, data-driven marketing and thirsty about innovation 

✌🏼 Benefits

• Fully remote work, distributed all around Canada

• Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and they come with a great culture. 

• Benefits: We’ve got you covered. 

• Career Evolution: Join us, and we will give you the tools to achieve your career goals!

• Technology: Do you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

❤️ If any of this sounds interesting to you, we'd love to talk! Apply online and tell us why you want to join our team 🙌

This remote position is open to individuals residing within the organization's footprint, which includes the following locations:

• Ontario and Quebec, Canada

#LI-Remote

Location :Burlington, ON

Company :Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]