Marketing Communication Specialist - Customer Experience Automation

JOB OVERVIEW:

This position will be responsible for supporting our customer communications reach the market successfully and monitoring our internal processes and platforms. This collaborative position requires someone who can juggle multiple tasks, adapt to a fast-paced environment, and foster strong relationships across various departments through meetings and training sessions. We're seeking someone with foundational experience in marketing automation platforms (Marketo preferred) or a strong desire to develop those skills.

KEY RESPONSIBILITIES: 

• Support deployment of email communications to our audiences using Marketo, ensuring all content adheres to brand guidelines and compliance standards through thorough quality assurance editing.
• Support new Marketo programs with proper acquisition and membership statuses. This will include, but not be limited to programs for webinars, events, tradeshows, email blasts, newsletters, gated content, engagement programs etc.
• Explore and present best practices within the industry and marketing community. and dedicate time to research strengths and opportunities that will improve the Customer’s experience.
• Document processes to keep them up to date,
• Support the team in driving the integration of CRM and/or key process with our marketing automation platform, Marketo.
• Support day-to-day activities enabled by martech and related processes and review that workflows are operating as expected.
• Monitor leads in both Marketo and Salesforce from start to finish. The role will be responsible for reporting on their progress and measuring the success of each campaign.
• Perform daily operations within our marketing automation platform. This includes archiving old programs, enforcing naming conventions, and assisting users with email and program creation.
• Traffic requests to Creative Services for design needs.
• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS: 

• Demonstrated problem solving capabilities and critical thinking.
• Excellent interpersonal skills to manage key stakeholders, including collaboration with marketing and sales colleagues and partners against common goals.
• Core Excel Skills: Familiarity with fundamental Excel functions.
• Industry Knowledge: Solid understanding of industry practices.
• Tool & Process Mastery: High proficiency in utilizing relevant tools, systems, and procedures.
• Organizational & Problem-Solving Prowess: Excellent planning, organizational, decision-making, and analytical skills, with a proven ability to multitask effectively.
• Effective Communication: Strong verbal, written, and presentation skills, including the ability to manage conflict and convey difficult information.
• Partnership & Resolution: Demonstrated ability to build strong internal and emerging external partnerships to resolve complex issues.

GENERAL SKILLS & COMPETENCIES: 

• Good understanding of industry practices
• Proficient with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Good verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Basic conflict resolution skills
• Developing professional credibility

MINIMUM WORK EXPERIENCE: 

Typically 2 to 4 or more years of increasing responsibility in terms of any applicable professional experience.

PREFERRED EDUCATION: 

Typically a Bachelor's Degree or global equivalent in related discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

The posted range for this position is $56,604 - $88,443 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

This position is eligible for a bonus not reflected in the posted range.

Other benefits available include:  Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.