Manager, Talent Enablement (18 months contract)

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

Your role as Manager, Talent Enablement

We're looking for a strategic, hands-on HR leader who thrives in fast-paced environments! 

We’re seeking an experienced, people-focused Manager, Talent Enablement to join our Talent & Culture (T&C) team for a 15–18 month maternity leave replacement.

In this role, you will drive operational excellence, optimize HR processes, and implement innovative talent management programs that enhance our employee experience journey. Your work will empower every team member to thrive, grow, and reach their full potential at Dialogue.

This is the perfect opportunity for an HR professional who combines strategic vision with executional agility, loves solving complex problems, and is energized by streamlining processes and enabling talent growth.

What you'll be doing
HR Inbox Management & Employee Experience

• Lead a team that manages the daily flow of HR inquiries, ensuring every question is acknowledged and resolved promptly
• Analyze recurring questions to identify trends and implement process improvements for faster, more efficient responses
• Maintain and update HR policies to empower employees to find answers independently
• Leverage AI-enabled self-service tools to provide faster, more personalized access to HR information

Process Standardization & Operational Efficiency

• Centralize T&C policies and procedures to ensure they are easily accessible for everyone.
• Implement systems to manage team workload, identify bottlenecks, and optimize resource allocation and prioritization
• Lead process mapping and standardization initiatives to enhance HR operations, increase efficiency and optimize workflows within our HRIS platform  HR operations and drive efficiency through our HIRS tool

• Drive continuous improvement of Dialogue’s performance management process to support a high-performing culture.
• Manage mid-year and end-of-year review cycles, ensuring top talent is recognized, assessed, and rewarded
• Lead Dialogue’s Leadership Development Program (LDP) for high-potential employees, aligning initiatives with business priorities and cultivating future leaders
• Support succession planning to identify, track, and develop high-potential talent
  Lead the Diversity & Inclusion Council, ensuring actionable initiatives are implemented across the organization
• Collaborate with T&C Business Partners and stakeholders to design and deliver programs that enhance growth, engagement, and organizational excellence

• Lead the deployment and execution of all Dialogue University programs, supporting the organization-wide learning roadmap.
• Launch new learning modules and ensure high employee engagement based on business needs.
• Provide insights to improve communication, participation, and overall impact of learning programs.
  

We'd love to hear from you if you are:

• A strategic HR leader who can guide teams, provide clear direction to direct reports, and successfully lead HR programs and initiatives
• Experienced in leading Talent teams (3+ years), with a proven track record of developing high-performing employees.
• Skilled in operational excellence and process optimization, with a strong ability to improve HR workflows, drive efficiency, and manage resources effectively
• A talent management and development expert with 8 + years, with hands-on experience in performance management, learning & development, and programs that enable growth
• HR Generalist, with broad knowledge across HR functions—including policies, documentation, performance management, and succession planning—and a trusted partner to leadership and teams
• Comfortable with ambiguity and rapid decision-making, able to navigate uncertain situations, make informed decisions with limited information, and pivot as priorities evolve
• Highly organized, proactive, and collaborative, with excellent communication and stakeholder management skills.

Please note that as we serve customers across Canada, bilingualism is essential for this position. You will be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up